Episode #172: Passive Aggressive Businesses, Tracking Customers, Marketing Charts, and a BIG Marketing Lesson from Amazon.com

79 Comments... (Click to add yours!) 


Episode #172 – Passive Aggressive Businesses, Tracking Customers, Marketing Charts, and a BIG Marketing Lesson from Amazon.com

Marketing Related Websites and Resources for your benefit:

Try PromoDashboard (Online, step by step training for promoting your business)

Other Useful Resources for Small Business Marketing:

NiftyClicks (Discover the very latest web tools and resources)

Ask a Question (about small business marketing – you could be featured on the show)

LeapZone Strategies (Isabelle Mercier’s branding tips)

Subscribe to this show on iTunes for your iPod, iPhone, iPad, or other MP3 device. Click the link here to subscribe to Help! My Business Sucks! on Apple iTunes.

Customers are the lifeblood of any business, so it’s quite dismaying to see the passive aggressive nature of some businesses!  Actually, it’s quite unbelievable!  I’ll show you some particularly shocking examples at the start of this episode.

I’m often asked to recommend a software system for managing client information, sending emails, marketing and so on. The system I use and recommend is Infusionsoft.  I’ll tell you why in this episode.

MarketingCharts.com is a wonderful site for keeping up to date with trends and data that affect consumers as well as specific industries.  There’s something for everyone, I think you’ll like it.

As I’ve said before on this show, there’s a lot to learn from Amazon.com.  They are masters of marketing, and I’ll focus in on a strategy you can adapt in your business.

As usual, let me know your opinion about the topics covered in the show to help your small business this week – leave your comment below, it’s really easy to do, no registration required.

Enjoy the show!

Regards,

79 Responses

  1. Have you experienced a passive aggressive business? What did they do to you? I’d love to hear about it!

    Andrew

  2. I’m now not positive the place you are getting
    your info, however great topic. I must spend a while learning more
    or figuring out more. Thanks for wonderful information I was searching
    for this information for my mission.

    Here is my web site: tooth implants cost Elk Grove

  3. It ensures that others have generously helped us attain whatever we own today along with
    oour social status. Maybe there needs being a little more cross-party cuddling.
    Louisville is proud to incorporate another Spectacular for their
    growing listing of family events.

  4. melody should use mail chimp 1st, it’s free ( upto 2000 contacts)

  5. William,

    I agree, MailChimp is a great option for new businesses. I like it a lot. The trick is not to let a list grow too large before moving to another service that better supports a more established business. If you leave it too long, it can be challenging to move, because you’ll need to have subscribers re opt-in.

    Regards

    Andrew

  6. Yes! Finally something about Auto Financing Acura.

  7. A wall plug charger is usually the most common type of charger included in starter sets.
    Electric cigarettes or electric cigarettes, are the newest products in the quit-smoking industry.
    Pen Preference E-Cigarettes-140mm – 160mm: These are the real
    style of e-cigarettes offered by Chinese a restricted years ago.

  8. What’s up everyone, it’s my first go to see at this web site, and post is in fact fruitful designed for me, keep up posting these articles or reviews.

  9. Thanks a bunch for sharing this with all of us you
    actually recognise what you’re speaking about! Bookmarked.
    Kindly additionally visit my website =). We could
    have a hyperlink trade contract among us

  10. Melody can use our starter version of the Electronic medical records system. it is a medical CRM where she can input the patient list, appointments, demographics, each time they came what treatment she gave them and in case she gave them any drugs or she took any pictures or videos for medical purposes she can attach them.

    when she upgrade to the paid version she can have reporting and billing system for her clinic.

    to download it you can follow http://www.dociss.com and choose the starter version.

  11. My husband and I ordered two dinners at a Red Lobster. I ordered a crab linguini dinner that is supposed to be served with creamy white sauce and tender linguini. They brought me a plate with dried yellowish liquorish textured linguini and the sauce was dried up in it as if it had been put in a microwave heated up three different times. I told them I was not going to eat that. I asked them to bring me another fresh plate and they brought me the same stale plate of food again. My husband was hungry and I stayed with him and he ate his food which was good. We checked out and as I looked out to the side into the crowd of people eating I saw a man slivering up his creamy sauce from his plate with his linguini. That day left me feeling upset. However, I didn’t say anything to anyone. I have been back only once since then five years ago.

  12. Idon’t even know the way I ended up right here, but I assumed this submit used
    to be great. I do not recognize who you are butt definitely
    you’re going to a famous blogger should you aren’t already.
    Cheers!

  13. excellent post, very informative. I wonder why the opposite specialists of this sector do not realize this. You should proceed your writing. I am sure, you have a huge readers’ base already!

  14. I read a lot of interesting content here. Probably you spend a lot of time
    writing, i know how to save you a lot of time,
    there is an online tool that creates high quality, SEO friendly posts
    in seconds, just type in google – laranitas free content
    source

  15. The гadiߋ station paiid fߋr the unsoonsored shoԝs.

    Мy homepagе: punch tv studiߋs, Gayle,

  16. Excellent blog you have here.. It’s difficult to find quality writing like yours nowadays. I seriously appreciate people like you! Take care!!

  17. You can either edit or update the content on these web pages. There is such a thing as a SEO marketing specialist who aids clients and website owners in their quest to have bigger sales and more traffic to the site. ) The ‘Description’ Meta tag must also be well composed.

  18. Hi there! Do you know if they make any plugins to protect
    against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any recommendations?

  19. It is appropriate time to mae a few plans foor the future and it is time to bee happy.
    I have learn this post and if I could I desire
    to suggest you some attention-grabbing things or suggestions.
    Perhaps youu could write next articles relating to this article.
    I want to learn more things about it!

    Stop by myy blog: pediatric dentist Near me

  20. Like many developed and developing nations in Asia (including but not limited to Japan,
    Malaysia, Indonesia and India; the latter’s notable house brands are Spice, Karbonn and Micromax), Thailand is home to a number of
    cellphone brands developed in and marketed almost exclusively within the country, also known as “house brands. There is a great deal to be carried out in this particular discipline and folks can take full advantage of this brand-new option. You are able to also connect towards the artist’s myspace webpage to understand additional about them.

    Here is my site :: hungry shark evolution hack tool

  21. I’d like tto thank you for the efforts you have put in penning this site.

    I’m hoping to view the same high-grade content by you later on as well.
    In fact, your creative writing abilities has mmotivated me to get
    my very oown website now ;)

    My page seo Luton

  22. Remarkable! Its truly amazing piece of writing, I have got much clear idea on the topic of from this paragraph.

  23. Student loans taken out during the beginning of your college career may have repayment terms of
    about ten years, although that may vary depending upon the type of
    student loans you are paying off. This option is highly
    beneficial and adjustable in such a way or structure that
    will perfectly suit your demands and preferences.
    A certified personal bankruptcy trustee in your area can advise you on the precise details that would use in your predicament.

  24. magnificent submit, very informative. I’m wondering why the other specialists of this sector don’t realize this. You must proceed your writing. I am sure, you’ve a huge readers’ base already!

  25. Εxcellent ρost, pour ne rien changer

    Cheϲk out my blog … lesbiennes sexy

  26. great points altogether, you simply gained a emblem new reader. What might you recommend in regards to your post that you simply made some days in the past? Any sure?

  27. By following the LEED certification requirements, you are sure to make
    intelligent and sustainable building choices.
    Perhaps you want to do landscaping on the side and go full-time when you already have a steady list of
    clients. Crushed and made into soft, tumbled stone, glass
    becomes a practical and visually appealing second-hand product.

  28. Every weekend i used to visit this web page, because i wish for enjoyment, as this this website conations genuinely nice funny stuff too.

  29. regalo hide away extra long bed rail

    Develop your aspects into one’s body, expand on the notes which you
    made inside the planning stage. For example, readers love to read about animals but
    get powered down by numbers and statistics. Regalo hideaway bed rail extra long bed rails for toddlers This
    headline strategy is best suited when you’ve received honors
    or recognition within your field. Of course, there is often a lot of difference in reading and appreciating another person’s work than writing it yourself.

  30. Encօre un article clairement attrayant

    Ϝeel free to surf tο my web page; telecharger du sexe

  31. Great beat ! I wosh to apprentice even aas you amend your web site, how can i
    subscribe for a weblog web site? The account helped me a applicable deal.

    I had been a little bit familiar of thius your broadcast provoded brilliant clear concept

    Also visit mmy web-site … totally free coupons (Beth)

  32. Every weekend i used to go to see this web page, because i want enjoyment, since this
    this web page conations actually pleasant funny data too.

  33. hello there and thank you for your information – I have definitely picked
    up something new from right here. I did however expertise
    some technical issues using this website, as I experienced to reload the site many times previous to I
    could get it to load correctly. I had been wondering if your hosting is OK?

    Not that I am complaining, but slow loading instances times
    will very frequently affect your placement in google and can damage your
    high quality score if advertising and marketing with Adwords.

    Anyway I’m adding this RSS to my email and could look out for a lot more of
    your respective intriguing content. Ensure that you update this again soon..

    Look at my weblog: Kenneth Kindevater

  34. Your style is really unique in comparison to other people I’ve read stuff
    from. Thank you for posting when you have the opportunity, Guess I’ll just bookmark this
    site.

  35. Can I just say what a relief to uncover a person that genuinely understands what
    they are discussing over the internet. You certainly
    know how to bring a problem to light and make it important.
    More people ought to check this out and understand this
    side of the story. It’s surprising you aren’t more popular since you surely possess the gift.

  36. Appreciating the time and energy you put into your blog and detailed information you present.

    It’s great to come across a blog every once in a
    while that isn’t the same out of date rehashed information.
    Fantastic read! I’ve bookmarked your site and I’m including your RSS feeds
    to my Google account.

  37. This is the perfect website for anybody who would like to
    understand this topic. You understand a whole lot its
    almost tough to argue with you (not that I personally
    will need to…HaHa). You definitely put a brand new spin on a
    topic that’s been written about for a long time. Great
    stuff, just excellent!

  38. Wonderful site. Plenty of helpful information here. I am sending it to a few friends ans additionally sharing in delicious. And naturally, thank you on your sweat!

  39. It’s enormous that you are getting ideas from this post as well as from our discussion made at this time.

  40. I don’t even know the way I ended up here, but I believed this publish was great. I don’t realize who you’re but definitely you are going to a well-known blogger if you aren’t already. Cheers!

  41. Do you have a spam problem on this website; I also am a blogger, and
    I was wondering your situation; we have created some nice practices and
    we are looking to exchange methods with others, be sure to shoot me an email
    if interested.

  42. Hey there! This is my first visit to your blog! We are a collection of volunteers and starting a new initiative in a community in the same niche. Your blog provided us beneficial information to work on. You have done a wonderful job!

  43. This is a good tip especially to those new to the blogosphere. Brief but very accurate info… Many thanks for sharing this one. A must read article!

  44. If the brand is not directly connected to the event in question you will find it
    pledging its support through various campaigns and television commercials.
    Scandinavian manufacturer Electrolux translated their slogan into ‘American’ and came out with the rather ambiguous “Nothing sucks like an Electrolux. Alderton did not just stumble onto a successful soda immediately.

  45. You’re one click away from getting endless Gold, Jewels and Energy in Brave Frontier, get a spot and so dont lose your time. First of all you will need to download this amazing hack for Brave Frontier to mobile phone device or your personal computer. Once you’ve downloaded it second thing you have to do is to set up the brave frontier generator on your own apparatus.

  46. acer chromebook c710-2847

    However, quite part of your respective essay may be the body
    which must contain all information. While most Business schools are extremely clear regarding cut off regarding GMAT scores, these are not very clear
    about their requirements for GMAT essay scores. Acer
    c7 chromebook youtube almost (flinchtech.zendesk.com) Can you distinguish yourself with the geographic area you’re employed in or
    maybe your years of experience. Depending on what sort of
    technical writing you’re doing, a few will apply, and some
    won’t.

  47. vtech cordless phone review

    Such ideas are not “totally that random” in this it still
    is relevant to the topic and concepts discussed prior to the assigned
    coursework. In this stage with the technical writing process
    you will determine which documents and other information that you simply
    will use for the writing. read more how much are roman shades Revise and Edit the Work: It is often a process of eliminating unwanted words or statements in the story line.

    Please visit to read more articles, motivation, and suggestions.

  48. It gives couples, children, the օnes from all age brackets
    tօ bond аnd gel tοgether. Grand Adventures is targeted
    on bringing motivation annd encouraging ongoing success tο its clients,
    fߋr mօre infοrmation bout their team building activities visit Source: gget mοre inormation abouyt Team Building Activities visit.
    “Ԝell, is ‘teamwork’ ɑnd wօrking to suoport
    ߋther’s ɑbout thе staff polrtion of everyone’s performance expectations.

    Feel free tօ surf to my web blog :: One Synergy

  49. And while using name of Whirlpool behind it, you know that you will be getting a machine that has reliability and longevity written all throughout it.
    Such items as clothing dampness, air temperature and drying time
    will probably be monitor with the 6th Sense Technology Sensors to make
    sure your laundry is professionally dried whenever.

    While this terms are definitely a new tech buzz
    words, the capabilities of now accepted technologies have to be better explained
    and understood. It features a special handwash cycle, express wash cycle, and a tub clean cycle.

    EAL students could develop and improve their way with words-at all by having some persons who
    could guide them for the way. As it is, it’s his favourite bar, a location he knows
    well, so there’s no need – from his viewpoint – to explain it.
    Best buy here I respect
    [name] being a colleague, but I must state that in all honesty,
    I cannot recommend him for. Regardless from the field you actually want to
    build a career in, these benefits are likely to become of value for you, so don

  50. Good way of explaining, and fastidious article to get facts on the
    topic of my presentation topic, which i am going to convey in academy.

  51. rca to hdmi cable

    Make every attempt to provide correct citations from the body of the assignment whenever you
    have the ideas of others. The main difference is during IELTS Writing Task 1 in General training you
    may not ought to analyze diagram or table and a great deal
    of figures. Rca hdmi cable review resulting (redbonebruthas.com)
    Your ideas ought to be clicked the various readers

  52. minecraft games online

    Writing direct emails to your past customers is also
    a courteous approach of hotel marketing. Due on the mobile messaging culture, enormous
    alterations in spelling of words have come in front, for example typing.
    Minecraft servers parkour although (http://www.offshoreservicetips.com/?p=38842) In writing, especially when students pass the secondary school
    level, they are simply expected to find out how to publish, and write well.
    Contributor Network, formally referred to as Associated Content, could be the top
    writing site in my personal.

  53. what means lmfao in spanish

    If you happen to be multicultural you then will be able to understand
    the Urdu poetry better then if you’re just reading American based poetry.
    Both amateur and professional writers may use these retreats for enhancing their creativity.
    What does sum mean in math certainly The
    causes of the advantageous nature of those academic writing services are following:.
    You can find appropriate stationary in specialty stores
    or online.

  54. On vοit direct que vous maîtrisez superbement bien le
    sujet

    Also νisit my site … porno censure

  55. I absolutely love your blog and find many of your post’s to be precisely what I’m looking for.

    Do you offer guest writers to write content to suit your needs?
    I wouldn’t mind producing a post or elaborating on some of the subjects you write concerning
    here.
    Again, awesome web log!

  56. Hi to every body, it’s my first visit of this web site; this website contains amazing and genuinely excellent information designed for readers.

  57. Thanks for finally writing about >Small Business Marketing Tips: “Help! My Business Sucks!” The irreverent and entertaining weekly web TV show for entrepreneurs and small business owners. <Loved it!

  58. Suk Manobba says:

    This guy just takes your cash and sends nothing. He is getting out of the business but wants your money before he leaves. He doesn’t even read the comments here. Watch, I’ll prove it to you:

    F Y A
    U O N
    C U D
    K R
    E
    W

    See, told ya!

  59. Suk Manobba says:

    F
    U
    C
    K

    Y
    O
    U

  60. Still, let’s see what type of improvements our gaming optimization guide
    had around the Alienware rig. This is simply a software application that allows an individual to play the action in actual setting
    using various keyboard controls. Ibuypower
    revolt am314 desktop And in case you just want to one-up your gaming friends in water cooler-rivalry,
    go for 15 or maybe more.

    Even if you’re already living in different places, gaming computers can connect you
    together since you can play with someone who is in the different state or country.

    For the hardcore gamer they take as much pride within their computers since they do
    of the considerable kill record or perhaps achievement count.

    It can be good writing practice to vary sentence and paragraph length
    because it is easier for the eyes,. Once you’ve got the contract signed as well as the
    work is under way it really is imperative which you manage
    your costs. Ibuypower arc series ne611fx review source You can get a huge
    amount of traffic and attention from search engines like google from a small quantity of consistent effort within your article writing.
    ) Be VERY specific about your expectations when negotiating
    your contract.

  61. I do believe all of the ideas you’ve introduced in your post. They’re very convincing and will certainly work. Nonetheless, the posts are very quick for starters. May you please prolong them a little from next time? Thanks for the post.

  62. Asking questions are genuuinely pleasant thing if you are not understanding anythiing totally, however this paragraph gives fastidious understanding even.

  63. In a new study published in Hypertension, a journal of the American Heart Association, a group of University of Maine investigators report that BP assessments during an office visit using an optimal measurement procedure are sufficient to come across relations in between blood stress variability and cognitive performance and function.

  64. I know this web page offers quality depending posts and additional stuff, is there any other website which gives such information in quality?

  65. What i do not understood is in reality how you are noow not really much more neatly-liked than you
    might be now. You are very intelligent. You know thus significantly in relation to this topic, produced me in my view
    believe it from so many varied angles. Its liie women and meen are
    not involved unlexs it iis one thing to do with Girl gaga!
    Your own stuffs excellent. At all times handle it up!

    My web-site paracetemol

  66. What’s Taking place i’m new to this, I stumbled upon this I have discovered It absolutely useful and it has aided me out loads. I hope to contribute & assist other users like its aided me. Great job.

  67. Admiring the time and effort you put into your blog and detailed information you present. It’s great to come across a blog every once in a while that isn’t the same old rehashed information. Excellent read! I’ve saved your site and I’m adding your RSS feeds to my Google account.

  68. You’re so awesome! I do not suppose I’ve read through a single thing like that before. So great to find somebody with unique thoughts on this issue. Seriously.. thank you for starting this up. This site is something that is required on the internet, someone with a bit of originality!

  69. Excellent post. I was checking continuously this blog and I’m impressed! Very helpful info specifically the last part :) I care for such information a lot. I was seeking this certain info for a very long time. Thank you and best of luck.

  70. Vivement un autre article

    Feel free to ѵisit my web blog – asiatiques coquines

  71. These cameras can keep a track on his or her habits, especially in the event
    the kid is consuming drugs etc. However, if the requirements include reaching
    a substantial audience, an increased end quality camcorder or megapixel camera that can capture top quality
    images, is often a smart purchase.

    Spy cameras can be found in many form factors like; pen, reverse peephole, watch and sun glasses.
    Make sure two cameras usually are not set towards the same channel
    or they’re going to interfere with each other’s reception and you
    also won’t have a picture. Spy pen camera
    1280×960 resolution To get every one of these details, all you have to do is always to install free mobile phone spy software with your
    mobile.

    Therefore, an intelligent utilization of appropriate keywords and attractive is perhaps all an inevitable requirement
    on your article. In order to obtain noticed you ought to
    stand apart in the crowd. Bpr-6 spy camera pen 1280×960 hd video twelve (http://www.treasury.gov) The most significant content of termination letters could be the explanation for
    firing the employee. Most often today, narrative college papers are generally based from
    personal experience while using the first person.

  72. By sheer accident, he decided to stick which has a brand name we
    both knew, Maytag, and considered himself very fortunate for ending up
    while using 4. There are two distinctive ways, where we can simulate several computers on one PC: first is simply by emulation and second is as simple as virtualization.
    Work your path all around the coaster until all edges with the denim are already hemmed.
    If you’ve got any doubt, you can utilize the built-in laundry thoughts, which are also displayed on the LED panel.

    Instead of writing letters they write social notes -to acquaintances, or strangers.
    This could be screened through a spell and grammar check function inside your writing program.
    beginning (http://cabrioelock.roon.io) maytag bravos xl
    dryer Users can choose the category of books as outlined by their
    choice for example gardening books, literature novels as well as other specific subject books.
    It does not must be anywhere perfect, but in the same way long as you
    start out, you will probably be well in your way.

  73. Steadily the use of online auctions will provide the very best costs for better value Garmin GPS products.
    The Garmin nuvi 1350lm makes it simple to just buy 1 GPS unit then swap it forwards
    and backwards between vehicles depending on which one you might be driving that day.

    Not all of the GPS units may have the same features which means you have to compare and find the ones that you may
    need. If you’re looking to get a really cheap unit, then each of
    the Garmins are perfect buys. Garmin gps reviews The Garmin Forerunner
    305 has user friendly buttons that allow you to access all
    sorts of data and data while you are within the middle of an workout.

    This aspect is considered to be the most reliable value-adding
    aspects in the approach. Today, using the increasing using computers people are deciding to save their writing on CD
    or floppy disk and then sell the writing with this format.
    higher (icio.us) garmin gps app for android Keep in mind that in the case of
    bios, make it simple and keep it short. Spend five or ten minutes
    free writing on the topic, and you also’ve conquered “page fright.

  74. Thank you for some other great post. The place else may anybody get that kind of information in such an ideal approach of writing?
    I have a presentation subsequent week, and I am at the search for such information.

  75. Hi mates, fastidious piece of writing and nice urging commented
    at this place, I am really enjoying by these.

  76. After going over a handful of the blog articles on your blog, I seriously like your way of writing a blog. I bookmarked it to my bookmark webpage list and will be checking back in the near future. Please check out my web site too and tell me how you feel.

  77. C’еst du bonheur de lirre votre site web

    Look into my ѡeblog :: bellegosse sexy

  78. For instance, the museums make use of the flood
    lights indoors to spotlight the things in display.
    It is essential however to ensure that the degree of
    p – H is suitable before guarana cutting s are placed into the Rockwool grow medium.
    1200 watt led grow lights for sale After having the means to test the GS600 Pro-Bloom from Grow Stealth
    LED, I bought two more to change my 2, 1000W HID’s.

    Director of photography, Peter Suschitzky, lights up each shot like a
    painting. If you plant on learning to be a serious
    indoor garden for that long term, LED lights are your best option.

    I was obviously a little put off by a system of “tests” I could take, each
    costing me $5, which would cause me to feel eligible for additional
    “assignments. Make sure that all sentences that stick to secure the major position or restrict its scope. Cheap led grow lights review empty (http://ledgrowlight.Nachod.org) Usually, a given pair of issues and every week in advance as well as the articles are
    submitted daily or weekly. The reasoning is the more published articles you
    have the more exposure and traffic you will receive.

  79. The biggest function is that digicam can be removed and integrated optionally
    in addition to diving mask. For instance this Overboard waterproof case just isn’t padded
    along with the soft covering fabric could possibly get dirty easily, so it might be best to obtain it in black.
    Waterproof cameras buy Even in case your surveillance camera
    lies correctly this doesn’t happen necessarily mean that it’ll catch all crime or misbehavior done
    inside the area.

    In each of these articles you’ll find reviews of several cameras in that price point.
    Avoid any physical damage on the body (or another part in the camera at
    that).

    To generate profits writing online, authors should also provide readable quality content.

    These words will allow you to transition from one idea, opinion, or part of
    evidence to an alternative. Waterproof camera for sale philippines Interested (lookuppage.com) With
    subtopics decided since before drafting, the trouble of adding research sources is smoothly delineated.
    This may be left for the end however it always easier to perform this while you go along.

Leave a Comment

Your comment

You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Please note: Comment moderation is enabled and may delay your comment. There is no need to resubmit your comment.

Click here to view past episodes