Comments on: #76 – “Frozen Diet Coke, Apple Customer Service, Website Sales Conversion, How to Find the Best WordPress Themes, and a BIG Marketing Lesson from Netflix”

By: Undemiono

Undemiono — Wed, 04 Nov 2009 17:37:19 +0000

Recently, there has been a good deal of inquiries by the
FTC against bloggers and website developers
for not stating advertising profits, or potential
connections with ad networks.

What are your personal ideas concerning how this could impact
the blog world?

By: Savannah

Savannah — Sat, 17 Oct 2009 00:13:23 +0000

Awesome blog! I thought about starting my own blog too but I'm just too lazy so, I guess I'll just have to keep checking yours out. LOL,

By: muthuramesh kumar

muthuramesh kumar — Thu, 15 Oct 2009 03:55:17 +0000

it is very useful for all customers who are trying to get a new or going to replace their ipods.its more about fun and jovial type. thanks for posting the video.

By: Andrew Lock

Andrew Lock — Wed, 14 Oct 2009 21:44:36 +0000

Hi Alan,

There are new episodes on GotBiz.tv, but the thumbnails and blurbs aren’t showing up. We’re currently doing a redesign of the site to make it more user-friendly, and this is taking time, which sometimes impacts on the current status of GotBiz shows.

Please also remember that these shows are all made available for free!

Regards

Andrew

By: Alan

Alan — Wed, 14 Oct 2009 20:42:27 +0000

What’s happening with gotbiz.com? No daily show and the weekly show’s haven’t appeared for the whole of October so far and even your show has had 2 more episodes than there are on the site. Please communicate to people if there’s an issue.

By: locky

locky — Wed, 14 Oct 2009 19:18:34 +0000

This week’s show will be released TOMMOROW, Thursday.

Regards

Andrew

By: Paul

Paul — Wed, 14 Oct 2009 16:13:05 +0000

whats up, hope everything is fine, no new episodes on gotbiz and here ?

greetings

By: Johannes

Johannes — Wed, 14 Oct 2009 14:15:06 +0000

Thanks! the WooThemes are great! Just installed them for a real estate blog in germany…

By: Sundar

Sundar — Wed, 14 Oct 2009 07:22:24 +0000

very nice site,very out-of-the-box : ) a completely different approach to the marketing.
keep on going, it’s very useful

By: patricia

patricia — Tue, 13 Oct 2009 15:50:33 +0000

very nice site,very out-of-the-box : ) a completely different approach to the marketing.
keep on going, it’s very useful

By: nisha

nisha — Tue, 13 Oct 2009 15:00:11 +0000

Its really a very good video. It is something about customer service. The anchor is very humurous just liked him a lot. Some of the unfamiliar words related to business was well explained and was made understood i did not have the tension of taking a dictionary and searching for any words meaning. The example of apple and netfix was really superb. The anchor has given his best ways in explaining. The videos is really very informative and i would like if you make more such informative videos. But please do concentrate on giving good english there is not much clarity in your speech.

By: Gajalakshmi

Gajalakshmi — Tue, 13 Oct 2009 14:09:12 +0000

Show is nice but the voice should little bit clear in easy english to understandable to all.

By: Eva

Eva — Tue, 13 Oct 2009 03:20:28 +0000

Great video and information! Your story regarding customer service is very memorable. You’re a great host for the show and are able to maintain interest. Thanks!

By: April

April — Tue, 13 Oct 2009 00:27:43 +0000

Mr. Andrew,

This is the first show of yours that I’ve watched, and I must say that I am impressed. Words I am unfamiliar with in the context of business application were calmly and clearly explained, without slowing the pace of the video. I also am glad that you’ve chosen to address customer satisfaction in this episode. I agree with those above who state that this common courtesy is also commonly lacking in some businesses, but those businesses which I associate with good service I return to later. I enjoyed hearing about the gentleman’s experience with Apple, although I am slightly skeptical of this being a common story. Nevertheless, it illustrated a good point about customer satisfaction and recommendations.

This is a great show, and I’m looking forward to watching many more of these videos.

By: Aliwaj

Aliwaj — Mon, 12 Oct 2009 22:15:10 +0000

Mr. Andrew,

No doubt you are a good presenter in this part of movie and being a part of new era of marketing, one can not be disagreed with your point of view about “customer service is marketing”.Thankx for providing us such great information.

By: Dan and Deanna

Dan and Deanna — Mon, 12 Oct 2009 09:04:01 +0000

Thank you Andrew,

Love the stories about Apple and the Netflix. It is a good example for what we should do to pattern our business after. These are two very good one to fallow.

The show was very informative as always. Keep up the good work. That is why we keep coming back. What great things to learn from every week.

Glad to be of help on the article. It was a pleasure to read it.

Have a great day.

Dan and Deanna “Marketing Unscrambled”

By: Tanya

Tanya — Sun, 11 Oct 2009 19:26:20 +0000

Hi Andrew,
I’m Tanya from Bulgaria where customer service is still probably 30-40 years behind… Anyway, I was on a business trip in US two years ago and decided to buy a photo camera from Ebay and a notebook from the local BestBuy. My payment methods were cash and a Bulgarian Visa debit card. So I ordered the camera and they assured me that this debit card can be used with no problems… Fortunately for this store on Ebay I can’t remember their name but I had all available kinds of problems with them. First I waited two weeks before they finally admitted that the debit card cannot be used and I had to use a money order (1 more week of waiting at least). Second of all the shipment went to the wrong address and I don’t know if it was the store or DHL that messed this up, so now I have to dislike them both… Bad customer service… as someone above said “you tell everybody about it” and this is absolutely true.
On the other hand, the notebook from BestBuy had one pixel dead on the fourth day after I bought it so I though I can’t get more unlucky with shopping in USA And I went there with the computer prepared to prove the dead pixel showing it on different colours and knowing that probably they will say that the warranty doesn’t cover just one pixel… But they barely even looked at it…and just gave me a new one! I’ve seen American films but I really didn’t expect this to be so easy! So I love BestBuy, it really happened that they were the the best buy for me there.
I told a lot of people about all this which most probably affected their own opinions too…

By: Aswin

Aswin — Sun, 11 Oct 2009 03:23:57 +0000

Mr Andrew….u hate attention seekers!!!right???? hey you are so funny and superb anchor. This video was fantastic which reminds me how to become a good entrepreneur. This video is enough to get some ideas about the marketing strategies. I will recommend this video to all my friends. Very interesting and impressive video and i got an information about Apple I POD (of course i have one). moreover your presentation was fantastic. Keep it up.

By: Bob

Bob — Sat, 10 Oct 2009 22:38:17 +0000

Andrew…Another reminder that everything is marketing (and marketing is everything) the story about Apple Customer service arrive at the same time I was having problems with one of my three Dell computers.
Spent hours on the phone speaking with and running diagnostics. Three different countries India, Panama and lastly with the Philippines over a problem that was covered with in home service on my warranty.
The same insane question over and over “What did the blue screen say”? Andrew, I can’t remember what I had for breakfast. I have two identical Dells same usage,same software etc. One works and the other doesn’t. Rather than listening, to our problem and sending someone to fix the problem under the warranty they finally wore me down with the same questions over and over. {It was the equivalent of water boarding.}
Not getting any help I finally voted with my dollars and bought an IMac
P.S. Took the Dell to a local computer shop they confirmed my diagnosis “bad bank in the Motherboard” {sounds like hardware problem…however that’s not on the computer screens of the Dell Customer Service {oxymoron}

With good customer service one might tell a few people. With bad customer service one tells everyone.

Hope you can use this to Help Others from Dell Hell

By: Surajrr

Surajrr — Sat, 10 Oct 2009 20:32:10 +0000

Great video , It gave me a nice punch of information about marketing and how to be a good entrepreneur also how to attract customers to our product. Thanks for this great information

By: bella

bella — Sat, 10 Oct 2009 11:22:11 +0000

the video is interesting and the host is very nice. the only problem i had is that the video was buffering about every 20 seconds and that was very annoying.

By: randy ingersoll

randy ingersoll — Sat, 10 Oct 2009 10:23:43 +0000

Hi Andrew,
What’s going on at gotbiz.tv? No new programs this week?!

By: shana

shana — Sat, 10 Oct 2009 06:09:49 +0000

It is an interesting and informative video. I can understand that fact behind saying marketing in customer service. from this video i got many information about the apple brand. I think it’s useful to everyone.

By: Angela

Angela — Fri, 09 Oct 2009 17:08:59 +0000

This is my first visit to your site, and I am hooked. This video was interesting and informative. I will definitely be back. I only wish that all businesses provided customer service like you spoke about with Apple. Lately I have run into exceedingly rude and uncooperative customer service representatives. My recent experiences have led me to change service providers for a couple of necessary services and I have even changed where I shop for my groceries due to rude employees. Every job I have ever had stressed the importance of good and polite customer service, no matter what the problem. Go Apple! Love the whole idea here, Andrew. Keep up the good work. By the way, I love the accent!

By: Joanie

Joanie — Fri, 09 Oct 2009 13:11:02 +0000

Great recommendations! Apple is definitely an example of your “everything is marketing and marketing is everything” statement. They are doing well and have made marketing and customer service priorities. A good example for us in business. I enjoy your question and answer section about conversion percentages. Never understood it before. Good tips on usage of videos.

By: Hari Raghav

Hari Raghav — Fri, 09 Oct 2009 05:36:41 +0000

Hello Andrew,

From this video, I can understand the fact behind saying “customer service is marketing” .
I am just wondering with the customer care given by Apple for its ipod customer.

Effort is very good with nice questionnaire at the end. But I wish to make the show more interactive by bringing in some best Internet marketers and having interaction with them.

As u say, I too certainly believe everything is marketing.

Thanks a million,
Hari.

By: Faye

Faye — Thu, 08 Oct 2009 19:27:41 +0000

Thanks for a very fast-paced, informative video full of usable marketing tips. Overall, the message was: good customer service wins loyalty and brings in new business. Treat ‘em well and the word will spread. This seems line a no-brainer, but so many businesses refuse to acknowledge this. Even small things like a friendly-worded letter about a billing issue can make or break a consumer relationship. I also appreciated the tips on combining a sales letter with a video. These are all things I can apply to real-wrold situations. Keep it coming!

By: GigaWatt

GigaWatt — Thu, 08 Oct 2009 12:20:46 +0000

I agree with his statement about marketing and loyalty of customers, but if you do that with every customer, you’re probably gonna run out of cash pretty soon, and your business is gonna fail, unless of course you’re a multibilion corporation like Apple, in which case you’re probably not gonna loose too much money.

I for one think that you can increasy your customers loyalty if you simply lower down prices of your products, which Apple is probably not going to do… They charge ridiculously high prices for something that can be be bought much more cheaper. If you simply lower down the prices and keep the same quality of the products (which can be done successfully with minimal losses, especially in the case of large companies like Apple), customers will be loyal to your product, there is no doubt about it, they will want to shop in your store again, and you will probably gain a lot more new customers this way too.

By: chitra

chitra — Thu, 08 Oct 2009 09:33:50 +0000

Hi Andrew, This is chittu such an interesting video here we saw…. regarding to know how the marketing trends is changing……

By: Flash animation project (India) | Jobs Asia

Flash animation project (India) | Jobs Asia — Thu, 08 Oct 2009 06:26:51 +0000

[...] can see an example of opening credits at minute 0:30 at http://helpmybusiness.com/2009/10/76-frozen-diet-coke-apple-customer-service-website-sales-conversio... and another example at minute 1:05 at [...]