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	<title>Comments on: Episode #71 &#8211; More Airline Sillyness, a Question About my T-shirts, How to Offer Printable Coupons on Your Website, and a Big Marketing Lesson from Jet Blue. &#8220;Help! My Business Sucks!&#8221; with Andrew Lock</title>
	<atom:link href="http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/feed/" rel="self" type="application/rss+xml" />
	<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/</link>
	<description>Small Business Marketing: Viral, Social Media, Direct, Web, and Search Marketing</description>
	<lastBuildDate>Tue, 07 Sep 2010 19:42:53 +0000</lastBuildDate>
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		<title>By: Khairul Amin</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-15089</link>
		<dc:creator>Khairul Amin</dc:creator>
		<pubDate>Mon, 25 Jan 2010 01:40:36 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-15089</guid>
		<description>Hi Andrew, 

Here are several things people need to know about Jet Airways.

Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!

Jet Airways is one of the racist airlines in the world. 
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called &quot;supporting documents&quot; are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those &quot;trolley bags&quot; that people generally bring for holidays). Based on this they thought that I&#039;m some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination! 

Furthermore, they even more vigorously denied me the boarding pass, only after I have confronted them with whether the fact that I have a beard, therefore a muslim, which affected their decision. This is again discrimination! 
It&#039;s not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won&#039;t even accept tangible proof. 

I as a muslim, am disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.  

NOW WHERE IS MY REFUND!</description>
		<content:encoded><![CDATA[<p>Hi Andrew, </p>
<p>Here are several things people need to know about Jet Airways.</p>
<p>Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!</p>
<p>Jet Airways is one of the racist airlines in the world.<br />
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called &#8220;supporting documents&#8221; are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those &#8220;trolley bags&#8221; that people generally bring for holidays). Based on this they thought that I&#8217;m some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination! </p>
<p>Furthermore, they even more vigorously denied me the boarding pass, only after I have confronted them with whether the fact that I have a beard, therefore a muslim, which affected their decision. This is again discrimination!<br />
It&#8217;s not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won&#8217;t even accept tangible proof. </p>
<p>I as a muslim, am disgusted by these unfair treatment based on my religious belief.<br />
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.  </p>
<p>NOW WHERE IS MY REFUND!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Allegre</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3009</link>
		<dc:creator>Allegre</dc:creator>
		<pubDate>Wed, 09 Sep 2009 12:22:16 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3009</guid>
		<description>Hey Andrew
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I&#039;m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I&#039;m also going to take a peak through the rest of your website and see what else is going on :) 

Thanks Andrew

P.s All that stuff about the airlines blew my mind it&#039;s crazy to think they can do all those things. It&#039;s only because they have all the money can they kick the little people around....</description>
		<content:encoded><![CDATA[<p>Hey Andrew<br />
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I&#39;m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I&#39;m also going to take a peak through the rest of your website and see what else is going on <img src='http://helpmybusiness.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  </p>
<p>Thanks Andrew</p>
<p>P.s All that stuff about the airlines blew my mind it&#39;s crazy to think they can do all those things. It&#39;s only because they have all the money can they kick the little people around&#8230;.</p>
]]></content:encoded>
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		<title>By: Brittany</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3006</link>
		<dc:creator>Brittany</dc:creator>
		<pubDate>Wed, 09 Sep 2009 04:09:12 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3006</guid>
		<description>For the most part I liked your video.  I dont think the t-shirts are appealing to women, too cheesy.  I also think that you shouldnt have shown the entire music video.  It was too long and only funny until after the firt chorus. That extra time could have been spent on another useful fact like the &quot;do something radically different&quot; thing.</description>
		<content:encoded><![CDATA[<p>For the most part I liked your video.  I dont think the t-shirts are appealing to women, too cheesy.  I also think that you shouldnt have shown the entire music video.  It was too long and only funny until after the firt chorus. That extra time could have been spent on another useful fact like the &#8220;do something radically different&#8221; thing.</p>
]]></content:encoded>
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		<title>By: djenkinsenergy</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3005</link>
		<dc:creator>djenkinsenergy</dc:creator>
		<pubDate>Tue, 08 Sep 2009 21:30:11 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3005</guid>
		<description>Great episode. Poor customer service is no longer an option in an environment where customers can quickly document their bad  experiences on the Internet and share their experiences through various social networking sites. I look forward to the gotbiz.com launch!</description>
		<content:encoded><![CDATA[<p>Great episode. Poor customer service is no longer an option in an environment where customers can quickly document their bad  experiences on the Internet and share their experiences through various social networking sites. I look forward to the gotbiz.com launch!</p>
]]></content:encoded>
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	<item>
		<title>By: karthikeyan</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3004</link>
		<dc:creator>karthikeyan</dc:creator>
		<pubDate>Tue, 08 Sep 2009 13:02:59 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3004</guid>
		<description>the video is good.it impressed me a lot.it provides awareness to the citizens.</description>
		<content:encoded><![CDATA[<p>the video is good.it impressed me a lot.it provides awareness to the citizens.</p>
]]></content:encoded>
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		<title>By: Sheeja</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3003</link>
		<dc:creator>Sheeja</dc:creator>
		<pubDate>Tue, 08 Sep 2009 11:41:12 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3003</guid>
		<description>Nice video..... I liked it. It&#039;s a good advice to today&#039;s citizens. But after about 2 mins, the video became corrupt...... I dow why ! Anyway, from what seen, the show is nice; the T-shirt looks good.

       -Sheeja</description>
		<content:encoded><![CDATA[<p>Nice video&#8230;.. I liked it. It&#8217;s a good advice to today&#8217;s citizens. But after about 2 mins, the video became corrupt&#8230;&#8230; I dow why ! Anyway, from what seen, the show is nice; the T-shirt looks good.</p>
<p>       -Sheeja</p>
]]></content:encoded>
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		<title>By: joel</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3002</link>
		<dc:creator>joel</dc:creator>
		<pubDate>Tue, 08 Sep 2009 11:39:09 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3002</guid>
		<description>Hey Andrew
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I’m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I’m also going to take a peak through the rest of your website and see what else is going on :)

Thanks Andrew
By joel</description>
		<content:encoded><![CDATA[<p>Hey Andrew<br />
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I’m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I’m also going to take a peak through the rest of your website and see what else is going on <img src='http://helpmybusiness.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Thanks Andrew<br />
By joel</p>
]]></content:encoded>
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		<title>By: jokersstyle</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3001</link>
		<dc:creator>jokersstyle</dc:creator>
		<pubDate>Mon, 07 Sep 2009 18:58:52 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3001</guid>
		<description>This show was very interesting. I hate  how airlines like to charge people for miscelleneous things, especially for upgrades.  I think that they would be more than willing to process the upgrades, because it gets them more money. Keep up the good work.</description>
		<content:encoded><![CDATA[<p>This show was very interesting. I hate  how airlines like to charge people for miscelleneous things, especially for upgrades.  I think that they would be more than willing to process the upgrades, because it gets them more money. Keep up the good work.</p>
]]></content:encoded>
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	<item>
		<title>By: ortsa</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-3000</link>
		<dc:creator>ortsa</dc:creator>
		<pubDate>Mon, 07 Sep 2009 18:14:36 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-3000</guid>
		<description>good video... silly airlines of course. T-shirt is great ....</description>
		<content:encoded><![CDATA[<p>good video&#8230; silly airlines of course. T-shirt is great &#8230;.</p>
]]></content:encoded>
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		<title>By: muzammil</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2999</link>
		<dc:creator>muzammil</dc:creator>
		<pubDate>Mon, 07 Sep 2009 10:22:06 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2999</guid>
		<description>Hi Andrew, great video. Nice collection of T-shirts,Keep coming with such wonderful shows.
I like your confidence and style,i enjoy your show like anything.
Thanks
Muzammil</description>
		<content:encoded><![CDATA[<p>Hi Andrew, great video. Nice collection of T-shirts,Keep coming with such wonderful shows.<br />
I like your confidence and style,i enjoy your show like anything.<br />
Thanks<br />
Muzammil</p>
]]></content:encoded>
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		<title>By: ReenaSherly</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2998</link>
		<dc:creator>ReenaSherly</dc:creator>
		<pubDate>Mon, 07 Sep 2009 07:43:56 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2998</guid>
		<description>Hi Andrew, an excellent and wonderful video. I like this video... u have given a great &amp; valuable advise.... interesting song....  Thanks for giving a enjoyable show... and one more thing, your T-Shirt is very nice...... Great selection..... You Are Really GREAT!!!!

Cheers
Sherly</description>
		<content:encoded><![CDATA[<p>Hi Andrew, an excellent and wonderful video. I like this video&#8230; u have given a great &amp; valuable advise&#8230;. interesting song&#8230;.  Thanks for giving a enjoyable show&#8230; and one more thing, your T-Shirt is very nice&#8230;&#8230; Great selection&#8230;.. You Are Really GREAT!!!!</p>
<p>Cheers<br />
Sherly</p>
]]></content:encoded>
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		<title>By: Isaac Tyreus</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2995</link>
		<dc:creator>Isaac Tyreus</dc:creator>
		<pubDate>Sun, 06 Sep 2009 23:19:03 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2995</guid>
		<description>WOW!1200 for only an upgrade? messed up... OH lol when he said what&#039;s the deal with airlines, i thought it was a stand up comedy thing  ROFL</description>
		<content:encoded><![CDATA[<p>WOW!1200 for only an upgrade? messed up&#8230; OH lol when he said what&#8217;s the deal with airlines, i thought it was a stand up comedy thing  ROFL</p>
]]></content:encoded>
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		<title>By: kthina23</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2994</link>
		<dc:creator>kthina23</dc:creator>
		<pubDate>Sun, 06 Sep 2009 19:08:59 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2994</guid>
		<description>hi andrew and all i think this video teach some lessons and i wish u to do more videos like this you are very cute thank u</description>
		<content:encoded><![CDATA[<p>hi andrew and all i think this video teach some lessons and i wish u to do more videos like this you are very cute thank u</p>
]]></content:encoded>
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		<title>By: Nilesh Prabhu</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2993</link>
		<dc:creator>Nilesh Prabhu</dc:creator>
		<pubDate>Sun, 06 Sep 2009 16:07:36 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2993</guid>
		<description>How i wish i could have made a song about how careless airlines are, but im not so gifted in the musical arts. 
Nice Song though and thanks for caring enough to bring out this issue. I know what a pain it is to lose something precious due to the carelessness of others.</description>
		<content:encoded><![CDATA[<p>How i wish i could have made a song about how careless airlines are, but im not so gifted in the musical arts.<br />
Nice Song though and thanks for caring enough to bring out this issue. I know what a pain it is to lose something precious due to the carelessness of others.</p>
]]></content:encoded>
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		<title>By: Rich</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2992</link>
		<dc:creator>Rich</dc:creator>
		<pubDate>Sun, 06 Sep 2009 15:25:13 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2992</guid>
		<description>Andrew,

This is off topic but I&#039;m not sure where else to put this so here goes...

I have been listening to your podcast for several months now and it&#039;s great.

Could you create an iTunes feed that is audio only?

The only chance that I have to listen to it is either walking the dog or in the car so I never see the video.

The shorter download time would be appreciated.

Thanks.</description>
		<content:encoded><![CDATA[<p>Andrew,</p>
<p>This is off topic but I&#8217;m not sure where else to put this so here goes&#8230;</p>
<p>I have been listening to your podcast for several months now and it&#8217;s great.</p>
<p>Could you create an iTunes feed that is audio only?</p>
<p>The only chance that I have to listen to it is either walking the dog or in the car so I never see the video.</p>
<p>The shorter download time would be appreciated.</p>
<p>Thanks.</p>
]]></content:encoded>
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		<title>By: Roger Gonzales</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2991</link>
		<dc:creator>Roger Gonzales</dc:creator>
		<pubDate>Sun, 06 Sep 2009 10:20:09 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2991</guid>
		<description>Very good show.
Why don&#039;t you send a Google Map of your address to UPS so they can update their data base.

Regards,

Roger</description>
		<content:encoded><![CDATA[<p>Very good show.<br />
Why don&#8217;t you send a Google Map of your address to UPS so they can update their data base.</p>
<p>Regards,</p>
<p>Roger</p>
]]></content:encoded>
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	<item>
		<title>By: kalimullahkhan</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2988</link>
		<dc:creator>kalimullahkhan</dc:creator>
		<pubDate>Sun, 06 Sep 2009 06:07:37 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2988</guid>
		<description>Before going to say about  this the show..first of    
all thanks to bring this issue on the net....i completely agree what you are saying about the situtation happening in airlines...they are too lazy and i too have experinced this issue....i really enjoyed this video thanks Mr.Andrew....have a good day...you are looking cool in this video....</description>
		<content:encoded><![CDATA[<p>Before going to say about  this the show..first of<br />
all thanks to bring this issue on the net&#8230;.i completely agree what you are saying about the situtation happening in airlines&#8230;they are too lazy and i too have experinced this issue&#8230;.i really enjoyed this video thanks Mr.Andrew&#8230;.have a good day&#8230;you are looking cool in this video&#8230;.</p>
]]></content:encoded>
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		<title>By: Martie</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2987</link>
		<dc:creator>Martie</dc:creator>
		<pubDate>Sun, 06 Sep 2009 00:31:24 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2987</guid>
		<description>Really enjoyed this episode. And the video by the guy whose guitar was damaged by United was great. But my question is, how much difference does such a video really make to a company like United? It would be great if you could quantify the effect, if any.</description>
		<content:encoded><![CDATA[<p>Really enjoyed this episode. And the video by the guy whose guitar was damaged by United was great. But my question is, how much difference does such a video really make to a company like United? It would be great if you could quantify the effect, if any.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: sam</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2986</link>
		<dc:creator>sam</dc:creator>
		<pubDate>Sat, 05 Sep 2009 23:06:00 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2986</guid>
		<description>Hahah. I cant get over how funny that united airlines song was. I think the idea for this show is really cool. I have never seen it before but I am for sure going to look for new episodes of this online. The advice isnt just professional but realistic and I like the sense of humor of the host. Great idea guys. I actually just wrote to the ask andrew segment haha!!</description>
		<content:encoded><![CDATA[<p>Hahah. I cant get over how funny that united airlines song was. I think the idea for this show is really cool. I have never seen it before but I am for sure going to look for new episodes of this online. The advice isnt just professional but realistic and I like the sense of humor of the host. Great idea guys. I actually just wrote to the ask andrew segment haha!!</p>
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	</item>
	<item>
		<title>By: Tim Perry</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2982</link>
		<dc:creator>Tim Perry</dc:creator>
		<pubDate>Sat, 05 Sep 2009 13:26:31 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2982</guid>
		<description>Hey Andrew
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I&#039;m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I&#039;m also going to take a peak through the rest of your website and see what else is going on :) 

Thanks Andrew

P.s All that stuff about the airlines blew my mind it&#039;s crazy to think they can do all those things. It&#039;s only because they have all the money can they kick the little people around.</description>
		<content:encoded><![CDATA[<p>Hey Andrew<br />
I stumbled upon your website by accident but I am very happy I did. Your web video was very cool and interesting. I have my own website that I&#8217;m trying to get moving along a little better and just watching this one video of yours has already given me some new ideas. I&#8217;m also going to take a peak through the rest of your website and see what else is going on <img src='http://helpmybusiness.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  </p>
<p>Thanks Andrew</p>
<p>P.s All that stuff about the airlines blew my mind it&#8217;s crazy to think they can do all those things. It&#8217;s only because they have all the money can they kick the little people around.</p>
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	</item>
	<item>
		<title>By: vinothini vb</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2981</link>
		<dc:creator>vinothini vb</dc:creator>
		<pubDate>Sat, 05 Sep 2009 06:23:40 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2981</guid>
		<description>hi i  like the video, nice t-shirts. I’m frustrated that you have these kind of problems. Thank you, I really enjoyed your show, keep up the good work. I have got all the information i needed from this video. Thank u!</description>
		<content:encoded><![CDATA[<p>hi i  like the video, nice t-shirts. I’m frustrated that you have these kind of problems. Thank you, I really enjoyed your show, keep up the good work. I have got all the information i needed from this video. Thank u!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sivakumar M</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2980</link>
		<dc:creator>Sivakumar M</dc:creator>
		<pubDate>Sat, 05 Sep 2009 03:19:07 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2980</guid>
		<description>I like the video, nice t-shirts. I’m frustrated that you have these kind of problems. Thank you, I really enjoyed your show, keep up the good work. I have got all the information i needed from this video.</description>
		<content:encoded><![CDATA[<p>I like the video, nice t-shirts. I’m frustrated that you have these kind of problems. Thank you, I really enjoyed your show, keep up the good work. I have got all the information i needed from this video.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: nathan</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2979</link>
		<dc:creator>nathan</dc:creator>
		<pubDate>Sat, 05 Sep 2009 00:09:03 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2979</guid>
		<description>Airline issues is funny.  There are so many businesses that have problems these days.  You are right though customer service sucks with airlines.</description>
		<content:encoded><![CDATA[<p>Airline issues is funny.  There are so many businesses that have problems these days.  You are right though customer service sucks with airlines.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Bea</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2977</link>
		<dc:creator>Bea</dc:creator>
		<pubDate>Fri, 04 Sep 2009 20:35:53 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2977</guid>
		<description>Great site you have - are you having fun with it? Keep up the good work and good luck with your site!</description>
		<content:encoded><![CDATA[<p>Great site you have &#8211; are you having fun with it? Keep up the good work and good luck with your site!</p>
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	<item>
		<title>By: Eric Putkonen</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2976</link>
		<dc:creator>Eric Putkonen</dc:creator>
		<pubDate>Fri, 04 Sep 2009 16:08:23 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2976</guid>
		<description>Also, I forgot to mention calling Yahoo Travel brought me to Travelocity.

So I hesitate to every use Yahoo Travel or Travelocity at this point.</description>
		<content:encoded><![CDATA[<p>Also, I forgot to mention calling Yahoo Travel brought me to Travelocity.</p>
<p>So I hesitate to every use Yahoo Travel or Travelocity at this point.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Eric Putkonen</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2974</link>
		<dc:creator>Eric Putkonen</dc:creator>
		<pubDate>Fri, 04 Sep 2009 16:03:41 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2974</guid>
		<description>Hi Andrew and all!

I can&#039;t believe airlines and their policies.  I had a nightmare just yesterday with the airlines...I will try to be brief:

I am getting married this year...the plan was to get married in August, so in April I used Yahoo! Travel to find cheap flights for November to the Florida Keys for the honeymoon.  As my fiance is taking on my last name - we booked the flights as Eric and Amy Putkonen...on American Airlines.

As August approached, life has been difficult and we decided to push the wedding to November and get married while we are in the Keys.

Now, to board you need to present a government issued ID with the same name.  As my fiance&#039;s name will not change until after the trip, I called Yahoo! Travel Reservations to notify them of the change and that the last name would have to be altered...as we decided to get married in Florida and she will not have a government ID with Putkonen until after the trip.

They immediately told me that it could not be changed...it was policy.  I pleaded with them to do something, and I was told I should buy another ticket...or take the trip at another time (everything else is booked - like that is an option).  Eventually, I was told I would be put on hold while they called American Airlines to see what could be done.  Over 5 minutes later (on hold), I was told nothing could be done...it was policy.

I hung up and called American Airlines myself.  Again, I was told it was policy and it could not be changed.  I said I paid for the ticket and have all the proof it is mine...I should be able to bring my fiance with me as planned.  I was then told that they would not work with me and if I wanted help I should have my agent (Yahoo Travel) to call them.  I said they did already and then I was told &quot;our records show no call took place.&quot;  It was suggested I call Yahoo! Travel Reservations again and tell them to call their agency support line...not the normal help or reservation line.

So I call Yahoo! Travel Reservations again...this time asking for a manager immediately.  I get a manager and tell them the situation again.  He says, &quot;it is policy...we can&#039;t change it and you may have to buy another ticket.&quot;  So I told him I called American Airlines and was told something might be able to be done if they called.

I am put on hold again for 10 minutes.  The manager at Yahoo! Travel Reservations comes back and says, we can make the change for $20.  At this point, I just want it over...I have been through phone system hell and on hold to the point of wasting over an hour of my time.  So I paid the $20 and was assured all is well.

Now both Yahoo Travel and American Airlines failed here.  Yahoo Travel should have been able to work with them instead of me calling American Airlines.  And when I did call Amercian Airlines, they had all the information - who I was, that the tickets are paid, seat numbers, everything...they could have easily made the change on their end - as I am flying with them.

I may never use Yahoo Travel again...and I am fairly ticked at American Airlines as well.</description>
		<content:encoded><![CDATA[<p>Hi Andrew and all!</p>
<p>I can&#8217;t believe airlines and their policies.  I had a nightmare just yesterday with the airlines&#8230;I will try to be brief:</p>
<p>I am getting married this year&#8230;the plan was to get married in August, so in April I used Yahoo! Travel to find cheap flights for November to the Florida Keys for the honeymoon.  As my fiance is taking on my last name &#8211; we booked the flights as Eric and Amy Putkonen&#8230;on American Airlines.</p>
<p>As August approached, life has been difficult and we decided to push the wedding to November and get married while we are in the Keys.</p>
<p>Now, to board you need to present a government issued ID with the same name.  As my fiance&#8217;s name will not change until after the trip, I called Yahoo! Travel Reservations to notify them of the change and that the last name would have to be altered&#8230;as we decided to get married in Florida and she will not have a government ID with Putkonen until after the trip.</p>
<p>They immediately told me that it could not be changed&#8230;it was policy.  I pleaded with them to do something, and I was told I should buy another ticket&#8230;or take the trip at another time (everything else is booked &#8211; like that is an option).  Eventually, I was told I would be put on hold while they called American Airlines to see what could be done.  Over 5 minutes later (on hold), I was told nothing could be done&#8230;it was policy.</p>
<p>I hung up and called American Airlines myself.  Again, I was told it was policy and it could not be changed.  I said I paid for the ticket and have all the proof it is mine&#8230;I should be able to bring my fiance with me as planned.  I was then told that they would not work with me and if I wanted help I should have my agent (Yahoo Travel) to call them.  I said they did already and then I was told &#8220;our records show no call took place.&#8221;  It was suggested I call Yahoo! Travel Reservations again and tell them to call their agency support line&#8230;not the normal help or reservation line.</p>
<p>So I call Yahoo! Travel Reservations again&#8230;this time asking for a manager immediately.  I get a manager and tell them the situation again.  He says, &#8220;it is policy&#8230;we can&#8217;t change it and you may have to buy another ticket.&#8221;  So I told him I called American Airlines and was told something might be able to be done if they called.</p>
<p>I am put on hold again for 10 minutes.  The manager at Yahoo! Travel Reservations comes back and says, we can make the change for $20.  At this point, I just want it over&#8230;I have been through phone system hell and on hold to the point of wasting over an hour of my time.  So I paid the $20 and was assured all is well.</p>
<p>Now both Yahoo Travel and American Airlines failed here.  Yahoo Travel should have been able to work with them instead of me calling American Airlines.  And when I did call Amercian Airlines, they had all the information &#8211; who I was, that the tickets are paid, seat numbers, everything&#8230;they could have easily made the change on their end &#8211; as I am flying with them.</p>
<p>I may never use Yahoo Travel again&#8230;and I am fairly ticked at American Airlines as well.</p>
]]></content:encoded>
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	<item>
		<title>By: Melanie Teegarden</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2972</link>
		<dc:creator>Melanie Teegarden</dc:creator>
		<pubDate>Fri, 04 Sep 2009 01:26:32 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2972</guid>
		<description>Quite an entertaining and informative web show, I am impressed.  :)  You make some really good points...one can only hope that the right person will catch wind of this video and actually mull it over.  We were actually watching an episode of South Park last night where they invented an...er...vehicle that was selling like crazy, although it was....uncomfortable...to use, simply because it was less miserable than dealing with the airlines.  Funny to come across this today while that topic was still fresh in my mind.  But it&#039;s not just big businesses that stand to learn some lessons about customer satisfaction and retention, of course.  We *all* need to remember that without the customer, we don&#039;t have a business.  And it&#039;s all too easy for a customer to find someone else to buy from if we are not providing an experience that is positive.</description>
		<content:encoded><![CDATA[<p>Quite an entertaining and informative web show, I am impressed.  <img src='http://helpmybusiness.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />   You make some really good points&#8230;one can only hope that the right person will catch wind of this video and actually mull it over.  We were actually watching an episode of South Park last night where they invented an&#8230;er&#8230;vehicle that was selling like crazy, although it was&#8230;.uncomfortable&#8230;to use, simply because it was less miserable than dealing with the airlines.  Funny to come across this today while that topic was still fresh in my mind.  But it&#8217;s not just big businesses that stand to learn some lessons about customer satisfaction and retention, of course.  We *all* need to remember that without the customer, we don&#8217;t have a business.  And it&#8217;s all too easy for a customer to find someone else to buy from if we are not providing an experience that is positive.</p>
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	<item>
		<title>By: stephen</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2968</link>
		<dc:creator>stephen</dc:creator>
		<pubDate>Thu, 03 Sep 2009 09:37:48 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2968</guid>
		<description>hi andrew
actually it is neat presentation first of all then the news given by u so touching and it creates some awarness to the listener and the song whose wrote is so touching. Im glad of the work done by u..really u r great..</description>
		<content:encoded><![CDATA[<p>hi andrew<br />
actually it is neat presentation first of all then the news given by u so touching and it creates some awarness to the listener and the song whose wrote is so touching. Im glad of the work done by u..really u r great..</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Dana</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2967</link>
		<dc:creator>Dana</dc:creator>
		<pubDate>Thu, 03 Sep 2009 06:02:03 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2967</guid>
		<description>I&#039;m glad you discussed airlines!! They are not customer service-oriented enough! They charge WAY too many fees for almost any ridiculous reason they can come up with. I&#039;m glad you addressed this issue.
Thanks!</description>
		<content:encoded><![CDATA[<p>I&#8217;m glad you discussed airlines!! They are not customer service-oriented enough! They charge WAY too many fees for almost any ridiculous reason they can come up with. I&#8217;m glad you addressed this issue.<br />
Thanks!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Sharon Kurlansky</title>
		<link>http://helpmybusiness.com/2009/09/episode-71-more-airline-sillyness-a-question-about-my-t-shirts-how-to-offer-printable-coupons-on-your-website-and-a-big-maketing-lesson-from-jet-blue-help-my-business-sucks-with-andrew-lo/comment-page-1/#comment-2966</link>
		<dc:creator>Sharon Kurlansky</dc:creator>
		<pubDate>Thu, 03 Sep 2009 02:56:34 +0000</pubDate>
		<guid isPermaLink="false">http://helpmybusiness.com/?p=679#comment-2966</guid>
		<description>Greetings Andrew... 

Here&#039;s my irresistible offer: I&#039;ll produce a complimentary T-shirt for you with your suggested slogan and any great image you choose from my stock illustration library. I could use the marketing exposure.. you could get dressed up in style...

Cheers,
Sharon

PS. Thanks for your great content!</description>
		<content:encoded><![CDATA[<p>Greetings Andrew&#8230; </p>
<p>Here&#8217;s my irresistible offer: I&#8217;ll produce a complimentary T-shirt for you with your suggested slogan and any great image you choose from my stock illustration library. I could use the marketing exposure.. you could get dressed up in style&#8230;</p>
<p>Cheers,<br />
Sharon</p>
<p>PS. Thanks for your great content!</p>
]]></content:encoded>
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