Comments on: Episode #62 of ‘Help My Business Sucks!’ – The Disney Dining Disaster, a Question About Choosing a Camcorder for WebVideo, Free Software Every Day, and a BIG Marketing Lesson from Valenti MatchMaking

By: locky

locky — Mon, 16 Nov 2009 18:53:59 +0000

Blaine,

Ironically I do own the unofficial guide, but I missed that point. Every time I’ve tried to get into the Le Cellier steakhouse it’s been full! Guess it has a good reputation…

By: Blaine Brunkhorst

Blaine Brunkhorst — Mon, 14 Sep 2009 19:38:19 +0000

Buy the Unofficial Guide To Disney World and you wouldn’t have wasted your time at the Castle and you should have tried Le Cellier Steakhouse in EPCOT. Life would have been much better!

By: Camcorder Kid

Camcorder Kid — Fri, 28 Aug 2009 18:01:39 +0000

Thanks for the camcorders information. Very informative.

By: Victor Mavedzenge

Victor Mavedzenge — Fri, 10 Jul 2009 17:03:50 +0000

Hi Andrew
Thanks for the informative podcasts.Just a comment on the best camera to use for web. I use the Flip because it comes with software that helps you make your videos web ready, it can format your videos to Youtube standards which is great becasue you can then imbed this anywhere you want. I did a review for it here
http://www.associatedcontent.com/article/864647/tame_the_video_tech_world_with_a_flip.html?cat=15

Thanks again for the great show
Victor

By: claris

claris — Wed, 08 Jul 2009 10:51:20 +0000

We visited Disney World in Florida about 4 or 5 years ago. After hearing for years about how “special” the Disney experience is, I found it, overall, mediocre. The rides were good and the “fast pass” system is great. The park was also clean and tidy. But when we tried to get lunch in a restaurant (in June), there were long lines and there was nowhere to sit. Dining at Disney is a disaster. We also found the sourvenirs astonishingly overpriced and the sales staff of mixed quality – from mildly entertaining and helpful to brusque and rude. Generally long lines everywhere including the evening fireworks. (Can the park do anything about this?) Overall, we enjoyed our visit but it was not the “legendary” experience I had expected.

By: kevin

kevin — Wed, 08 Jul 2009 02:07:10 +0000

I agree with the meal bit. Disney is horrible for food, its a great place for entertainment but not for food. Whenever iv been there i always try and eat outside of the Disney park.

By: Sean

Sean — Tue, 07 Jul 2009 22:39:32 +0000

Great Video. It goes to show you that even the happiest place on earth can have bad service.

By: Jennifer

Jennifer — Tue, 07 Jul 2009 22:02:01 +0000

What a great video. I wanted to comment on the Disney Dining Experience. We are fans of Disney also, but the Castle meal has become so overrated. It is very pricey, they rush you and the food is average. I have 2 girls that beg to go to the Castle every time, and I make excuses as to why we are going somewhere else.

The experiences you had there are exactly how I have felt both times we ate there. I love Disney, but the cost of their meals and service they provide needs to be fixed.

By: Erin

Erin — Tue, 07 Jul 2009 18:39:08 +0000

Hi Andrew,

It’s terrible that you had such a disappointing experience while Disney dining. Obviously, you have high standards for dining, which I can appreciate. However, I do not find it surprising that the experience did not live up to your expectations. I find that any “fancy” dining experience at a place like an amusement park is often not that satisfying. When a restaurant has such a high volume of customers, and tourists to boot, the service, quality, and overall ambience unfortunately will suffer. Try next time for a local restaurant to experience a more satisfying meal!

By: Jessica

Jessica — Tue, 07 Jul 2009 17:47:37 +0000

I too, am a huge fan of Disney and am very disappointed when their service falls short of my expectations. In your case, I think that you are justified with being unhappy about the restaurant. You did pay too much for such a bad experience. Hopefully, you will hear back from Disney though.

P.S. Interesting and informative show!

By: jashwant

jashwant — Tue, 07 Jul 2009 16:28:57 +0000

I think you have every right to feel let down by the experience you had at Disney. After all they keep promoting their brand as something that gives you the best experience of a lifetime. And a tip of 18%? That’s too much. I hate it when restaurants automatically deduct the tip. I think the customer should the right to tip whatever they feel is the right amount. Applebees does the same thing, which is why i do not visit their chain.

Also i do agree about that Ad, it seems as if Valenti just wanted to give herself an ego boost.

By: vasanth chakravarthy

vasanth chakravarthy — Tue, 07 Jul 2009 13:36:37 +0000

This video is quite interesting though it was a bit slow in the beginning. It is really very bad that Disney offers such a bad service to its customers.I think this video would help those looking for starting a small business. The tips on marketing management is quite impressive. Overall I liked the video.

By: jp

jp — Tue, 07 Jul 2009 11:42:05 +0000

This vedio is awesome ,then i liked very much this vedio, please all guys will watch must. I got a great experience from this video , as he shared a lot of experience he had in the disney restaurant

By: rajeswari

rajeswari — Tue, 07 Jul 2009 06:18:14 +0000

The first part of the video was a little slow but I liked the last few minutes of it. It showed that even reputed people like Disney could offer such poor services. It is really disappointing. But I learned a lesson out of this today. I think this video will help those who are looking forward to improve business with powerful marketing methods.Great job and keep up the good work.

By: Andy

Andy — Tue, 07 Jul 2009 05:56:47 +0000

You’re not being overly harsh on Disney for their rude service and being out of creme brulee (maybe they should have sent someone to the local grocery store). But I’m not surprised the food was bland. The Royal Table experience is really for kids, so food full of taste probably wouldn’t go over well. That also might explain why they brought your food so fast. Kids don’t like to wait!

By: uma

uma — Tue, 07 Jul 2009 05:55:27 +0000

I really did not expect this kind of service from Disney. They did not live up to their names. You deserve a better service for the kind of money you pay to Disney. The later part of the video is very interesting and informative. I hope this course will really be helpful for those seeking success in their business with effective marketing management.

By: Reshma

Reshma — Tue, 07 Jul 2009 05:37:23 +0000

I am very much impressed with your information regarding the Disney,infusion soft e marketing and the way of answering to the questions asked by people and i really don’t feel that you are harsh towards Disney and you had just gave us your opinion and the information regarding the 15 days that we can use the infusion soft system with out any obligation is really worth full . This kind of service provided by you is very much appreciative.

By: Puru

Puru — Tue, 07 Jul 2009 04:59:22 +0000

Hello,

Its very hard to beleive your words since as you rightly said disney is such a reputed concern. But its true in reality, most of the reputed concerns are not live upto the expectation. Your word will help the people who are think to go and see around the disney and they will have your words in your mind. Good review. Keep up your good work.

By: Ashley

Ashley — Tue, 07 Jul 2009 03:54:44 +0000

If what happened to you happened to me at Disney I would be furious. For the price you pay (and that fantastic they weasel in there) you would expect a lot more out of the dining experience. I really cannot believe that you had such a terrible time. It’s a shame really. Disney is built up to be a place of fun and carefree time but it’s moments like this that ruin all that fun. I think you are incredibly justified in being upset with the restaurant for literally pushing you out of your seats. You should possibly contact the restaurant and let them know about your experience. Who knows if it will do anything but regardless, at least someone will be made aware of the situation.

By: Jonah

Jonah — Tue, 07 Jul 2009 03:45:43 +0000

I’m not too surprised about the cost of the castle meal, seeing as how it was in Cinderella’s Castle! It does seem like they were trying to get you outta there so they could get home — yeah, asking you how you want to pay for the meal before you’re even served dessert isn’t cool. I don’t blame them for wanting to get home but it’s not very professional.
Oh and thanks for the free software website

By: shanthi

shanthi — Tue, 07 Jul 2009 03:34:29 +0000

Yes this is really a wonderful show. By this most of the people definitely gain something from this video. This video really helps the business people. Most part of the video is really helpful and makes the people to think. We need such kind of more videos for better understanding.

By: Timothy R.

Timothy R. — Tue, 07 Jul 2009 03:22:43 +0000

I also love freebies, so I’ll check out giveawayoftheday.com. I’ve already used Lootpig.com and 1saleaday.com. I also know about 1saleaweek.com. I’ve also looked at freenapkin.com, and I’ve used craigslist.org a few times.

By: sekhar

sekhar — Tue, 07 Jul 2009 03:20:10 +0000

I got a great experience from this video , as he shared a lot of experience he had in the disney restaurant , if disney hears this sure i think they will make it clear thei negative approaches and also i can advice my friends restaurant also about this experience and notto happen in theirs , really its good time .

By: sean

sean — Tue, 07 Jul 2009 02:38:25 +0000

Great video, although your voice could be a little more concrete, but it was pretty funny on explaining the Cinderella restaurant.
Nice player, although i can see pixels on the top of your website.
The Server was pretty slow for the video even though i have fiber optic, may have been a problem here though.

By: Brian H.

Brian H. — Tue, 07 Jul 2009 01:45:40 +0000

Great show! I would’ve never thought the Cinderella restaurant would be that bad. It’s no excuse, but maybe it was because it was the last seating? Great nifty click! Today’s software was some backup software, just what I needed!

By: Brian

Brian — Tue, 07 Jul 2009 01:39:35 +0000

As a first time viewer, I thoroughly enjoyed the show. It has a very polished look and feel. To me this is the epitome of the internet. A place that I can learn some tips and tricks, hear about great offers, and hear questions from others like me.
The video format is sooooo much cooler than reading. I WILL be back next week to hear about the Rosetta Stone ad. My interest is piqued. ^-^

By: Jim

Jim — Tue, 07 Jul 2009 01:28:08 +0000

I’d definitely recommend the Flip cameras for ease of use. We use several of them at work to record interviews and training sessions. Most of the people in the department (retired school administrators) have little to no technology background, but they have no problems at all using the cameras.

By: santhosh

santhosh — Mon, 06 Jul 2009 15:29:21 +0000

I like this TV show
This is the first show I have watched. and it was great. I will definitely come back for more!
Now, I’m glad that we didn’t. Every Disney experience should be “magical” so it looks like the big guys in the company should watch your video and take some notes.
Dining, more than a lot of other sectors, should be really focused on customers.
I did enjoy the rest of your video and liked the marketing image advertising.They just make themselves look ridiculous in my opinion.

By: santhosh

santhosh — Mon, 06 Jul 2009 15:27:06 +0000

I like this TV show

By: Gilgamesh

Gilgamesh — Mon, 06 Jul 2009 14:54:49 +0000

I love how you compare/contrasted the ads. I’m starting my own business, and the issue of advertising has been tricky: should I attempt to compell clients with an elegent ad, or with information? Your segment helped me sort out what I need to do. Thanks!