Episode #62 of ‘Help My Business Sucks!’ – The Disney Dining Disaster, a Question About Choosing a Camcorder for WebVideo, Free Software Every Day, and a BIG Marketing Lesson from Valenti MatchMaking
July 1, 2009Episode #62 – “I Bought This Shirt and All I Got Was This Shirt! 
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Websites and resources mentioned in the show:
Infusion (Get a FREE Trial of the #1 Marketing Management System)
Are you interested in my new Magical Marketing Experience Mastermind Group? It’s my brand new 12 month coaching program to help you accelerate your business success. Fill in this form and I’ll get back to you once full details have been confirmed. Note, there will be an application form, but priority will be given in the order that these forms are received.
GiveAwayOfTheDay (Free software each day)
NiftyClicks (Discover the very latest web tools and resources)
Get a Private Telephone Consultation with me (to Help YOUR Business)
Buy This Week’s T-Shirt (from National Media Services)
I was down in Florida last week and spent a day at the Magic Kingdom in Disney World. There’s only one high-end restaurant in the park, called ‘Cinderella’s Magic Table’ and it’s located inside the castle in the center of the park. Well, it turned out to be a disaster, and in this episode I’ll tell you why.
My background is in video production so I’m fairly knowledegable about technology. If you’ve wondered what the best camera for web video is, I’ll answer that for you this week.
I love freebies, and there’s a great resource called Giveaway of the day that I frequent because I can get all kinds of software completely free, each day. Each offer is only available for a single day, after that the normal price reverts, but I’ve snagged some great finds on this site.
The BIG lesson this time is in what NOT to do with your advertising. It’s from Valenti, a company that does match making, and their ad is truly awful from a marketing perspective in my opinion. I’ll show you what they did wrong so you can learn from it in your own business.
Enjoy the show!
Regards,
July 1st, 2009 at 3:40 am
Another great show!
What happened to the iphone nifty click? Any how great show as always shame about your restaurant experience.
JP
July 1st, 2009 at 4:20 am
I agree that when it comes to customer service, there’s Disney, and then there’s everybody else.
The problem is, with such high expectations, when there is a problem it really stands out and quite disappointing.
I would love to hear if Disney reaches out to you in an effort to “make things right”.
July 1st, 2009 at 4:30 am
I think your dissatisfaction with the Disney dining experience is quite valid. I too would expect something different, but not just because of it being Disney or the price. No sit down restaurant should rush you through your meal like they did. That alone would be a major turnoff for me. I hope you hear back from Disney.
July 1st, 2009 at 5:07 am
I agree 100% with your comments. It will be interesting to see if someone at Disney repsonds.
July 1st, 2009 at 5:14 am
Depending on the quality level you need for your video, most of today’s digital snapshot cameras also do video. It wouldn’t be appropriate for a high quality television show like this one, but for a simple video on a website it can work fine. The video on my website was done with a $200 Panasonic digital camera that I already owned.
July 1st, 2009 at 5:19 am
Hi Andrew,
yeah, the disney thing suck – they really dropped tha ball with that one.
Image marketing is a pain in the arse as far as I’m concerned, as that is what bosses think they should be running.
Looking forward to the rosetta stone ad dissection
Tony.
July 1st, 2009 at 5:25 am
Hey Andrew great show!
I had an advertising teacher in college that taught us a very wise lesson. He owned an advertising agency and said one of the oldest tricks in the book to sell adds to customers is to put they’re picture in the add. Or put them in a commercial on TV. The customers like to see themselves and people on the street recognize them so they think “man my add is working well” and they come back to the agency with more work. I think the Valenti people were victims of such a sales job. It sells adds for the agency but not product for the customer!
July 1st, 2009 at 5:51 am
Hi Andrew!
I love Giveaway Of The Day and have scored some great programs for FREE! But just be aware that you also have to install the program within the 24 hour time period that the software is on offer. As far as your dining experience at Disney…bad Disney! Usually Disney is a company you can look to for an example of how it’s done, not in this case. I’m actually surprised this happened there.
Keep up the good work!
Nancy
July 1st, 2009 at 6:37 am
My cousins grandaughter is Cinderella, and
I will get this information to her.
July 1st, 2009 at 7:00 am
Hi Andrew,
Love the show -as the old saying goes!!!
I’m a video producer who specialises in production for the web.
I’d be more than happy to offer anyone some free advice on the subject -indeed I have a tips booklet that will help people get the best from their productions.
Just take a look at the website for some more info (and the Free Booklet!!)
All the best,
James
July 1st, 2009 at 7:56 am
Hi Andrew,
Love the show and all the helpful info you present.
Your Disney experience was quite a surprise. If you pay a premium price, you are absolutely entitled to a premium experience. Disney’s got some work to do.
Best regards,
Robin
July 1st, 2009 at 7:58 am
Hi Andrew,
I’ve let my contact with Disney Customer Servvice know about your dining experience. You should be hearing from them very soon!
Cheers!
-Ken
July 1st, 2009 at 8:03 am
In my business, we have something called “steps of service” and they are relavent at all levels of the dining spectrum, whether it is a meal that breaks the bank or a simple breakfast at a diner. By having an automatic gratuity on the check, the server knows he or she is getting paid no matter how well or poorly they perform. I have never been a fan of this practice. I understand it is necessary in tourist laden areas to protect the staff, but it gives them very little incentive to go above and beyond for the guests. It sounds like you were pushed out the door because you were the last seating, they had made their money off of you and the staff wanted to go home. The golden rule is to treat your first guest as well as your last guest. I am sorry for your experience, you deserved much better.
July 1st, 2009 at 8:47 am
Hey Andrew,
Bummer about that Creme Brulee! A scoop of Vanilla? Couldn’t they at least throw in some Twinkies?
More importantly, when I clicked the t-shirt link, it took me to a general page about ordering quantity t-shirts, with no info about the ones you wear, and no obvious links to get them, either. In fact, there was so little information I was kinda shocked. Looks like a person would have to do a lot of digging and jump through some hoops to find anything related to your shirt. Also, it looks like just a sideline or even an afterthought for their CD business.
Doesn’t make either you or them look good.
Otherwise, great show as usual…
Greg
July 1st, 2009 at 9:04 am
Hey Andrew,
Bummer about that Creme Brulee! A scoop of Vanilla? Couldn’t they at least throw in some Twinkies?
More importantly, when I clicked the t-shirt link, it took me to a general page about ordering quantity t-shirts, with no info about the ones you wear, and no obvious links to get them, either. In fact, there was so little information I was kinda shocked. Looks like a person would have to do a lot of digging and jump through some hoops to find anything related to your shirt. Also, it looks like just a sideline or even an afterthought for their CD business.
Doesn’t make either you or them look good.
Otherwise, great show as usual…
Greg
Sorry… forgot to say great post – can’t wait to read your next one!
July 1st, 2009 at 9:10 am
Hey Andrew,
Your experience at the magic castle wasn’t so magic afterall. I feel confident that once the people at Disney hear about your experience they will do something to correct it. At the very least, offer you a complimentary dinner during your next visit. I had a similar experience at the California park and was rewarded very well.
Thanks for the “Free Site” info. I love free stuff. The lesson here is to give away free stuff and your business will be rewarded in the future with more buyers.
Until next week, Happy Fourth,
Hal
July 1st, 2009 at 9:26 am
Hey Andrew! Great show like always! In that whole segment of your Disney Dinner Experience, never once did i hear you order the “McDonald’s Express Dinner Experience!” No offense to McDonald’s, but they are well known for Express Service, Express Food, Express Experience & It Doesn’t Cost You $50 or $100! There are so many things wrong w/ this experience that you could write a novel over it rather than a simple blog! You should have received alot more than what you got for the price you paid & maybe they could benefit from 1 of your marketing programs! Maybe you can trade it for the Creme Brulee!!!
July 1st, 2009 at 9:51 am
I tend to agree with everything you said about your Disney experience, however, I’ve noticed that you seem to offer a negative review as a starting point to your show quite often and that denigrates the commentary somewhat. On the other hand, your comments in this instance seem right on the money to me. Service of that nature is not only appalling, but disregards your basic right to eat your meal at your own pace and then get the next course and then the check afterward. They should be training their help much better. It detracts from the entire dining experience to the point which it overcomes the ambiance of the place itself. Better luck next time.
July 1st, 2009 at 1:59 pm
Sounds like a bad server. Bad waiters can ruin good location, good food (or bland food), everything. If everything was gracefully presented, then your food would have been passable, the ice cream okay, and the price expected due to the location.
Unless there is a systemic issue at the mgmt level, the server is probably to blame in this case. Mgrs should know about this of course.
July 1st, 2009 at 2:34 pm
I didn’t like the so-called “Magic Castle” myself.
July 1st, 2009 at 3:16 pm
Yea Disney has a bad rap about coustomer service, and from experience treat their workers bad as well so i think you got the mess of the two storms. I gotta check out the give away site it seems kind of cool that they do that. you just got yourself a repeat viewer keep up the good work.
July 1st, 2009 at 3:21 pm
I totally agree with you about Disney. It was my experience that the service and food was better at MGM and Ebcot at the restuarants from the different countries. At Disney, the food, just about anywhere there, was over priced and not that good. Of course, I realize that MGM is part of Disney, and don’t know why the difference.
Glynn
July 1st, 2009 at 3:55 pm
I would most certainly expect more for my money at a Disney restaurant. Disney is a huge household name, and with that I would expect a high level of class and care taken by the waiters in that restaurant.
Price wise, $25 a plate is a little spendy on a regular day, but I might be willing to pay that for a really nice meal at a place such as the Disney restaurant. I suppose with a popular name comes a higher price tag.
Looking forward to learning more from your site, as I am an entrepreneur myself.
July 1st, 2009 at 4:21 pm
Hi there!
Great show! I’ve always been curious about starting my own business but never really knew how. Advisors on televison and the web typically bore me but your webshow was quite fun. I love how you speak to us like the regualr people we are without the business blah blah that we can hardly understand. I like how you provide your viewers with tools from companies that you use yourself. I also very much enjoyed how you teach us about correct marketing techniques by pointing out marketing flaws by big companies. As for your Disney Disaster, Disney should be ashamed for their behavior. Disney world is an expenive vacation spot where people expect to enjoy themselves and be treated well. You and your family were not treated well and I’m sorry for that.
July 1st, 2009 at 4:25 pm
Aloha, Andrew,
Interesting video as always! I think your trip to the Disney restaurant should have been much better for the price that you paid. And you are so right about the menus! They should use the cheaper ones for the kids (which I presume is why they look the way they do) and offer a nicer version for adults. It seems as though your server just wanted to go home. It was probably the end of the day and that is probably why they were rushing you. It seems as though Disney needs to analyze the situation for that restaurant. I am sure they only want to offer the most gratifying experience for their customers. After all, it is Disney. Maybe a letter to the manager of the restaurant will help sort things out. After all, they may not even be aware of the issues. I know if I experienced that type of service I would just chalk it up to the server being new or having a bad day. I most likely would not write to anyone. It is good that you would be able to acknowledge the incident and help Disney improve the restaurant.
Cheers!
Aimee Lynn
July 1st, 2009 at 6:43 pm
I did not like this video, I thought the beginning was very boring and had nothing to do with starting up small businesses. It was him just talking about a bad time he had at a restaurant. I would have liked him to spend more time giving better advice than talking about that random stuff.
July 1st, 2009 at 6:51 pm
If one pays as much as one does at disney for services, I would expect them to be of exeptional quality. Your accusations are very valid and I think you need to submit a formal complaint to disney!
July 1st, 2009 at 6:53 pm
At the begning it was really boring but later it was quite interesting. I enjoyed watching this video. Must have had good experience at Disney restaurant
July 1st, 2009 at 7:00 pm
I agree with you about your Disney experience. Sounds like a bad server. Yea Disney has a bad buzz about coustomer service, but it was an interesting video. I enjoyed my self watching at this video.
July 1st, 2009 at 9:12 pm
Been there – done that. It there isn’t anything royal about it except for the fact that it is a royal pain. The day at Disney was great, but our dining experience was also a disaster. Chose the burger the next time. Enjoy the rides, soak up the atmosphere, ditch the dining. Your spot on.
July 1st, 2009 at 9:21 pm
Regarding your Disney Resturant experience …I agree, it apparently was “billed” as Special but was pretty “ordinary” ..and especially for the price you mentioned. As you, I usually hold Disney in pretty high regard so my suggestion is to “follow up” and make sure someone that really matters and makes decisions know about your experience. They hopefully will appreciate your input and will make some positive changes. Warren
July 1st, 2009 at 9:47 pm
I don’t agree…I enjoy the disney dining experience for the most part. The price is high because you are in a theme park and they can do that. Disney cannot micromanage everyone that works for them.
July 1st, 2009 at 11:07 pm
I definitely think Disney has declined in their accessibility over the years. Recently at Disneyland in Los Angeles, my friend was going to buy a baseball cap until he realized that it was $35, not something within the budget of the average person. This dining experience show that they have taken their popularity for granted, and that they can continue to downgrade quality of their services while still making money.
July 1st, 2009 at 11:34 pm
I am actually surprised by your views but its interesting to learn abut it. I had heard all the good stuff about by friends and relatives but its really annoying by when you said they got a bill in the middle of the meal. Disney sure does have a good reputation but I guess they are loosing it. I think you have justified to your complains. I would do the same if I got bills in between my meals.
July 1st, 2009 at 11:42 pm
Disney sure does have a good reputation but its really shocking to hear such a bad service. If this continues i feel that disney will soon land in trouble.
July 1st, 2009 at 11:47 pm
Its really sad and shocking to hear about such a bad service at disney. It has very good reputation after all. If this continues to happen then disney would surely loose its reputations and customers. Difficult days ahead for disney. I am really sorry for this.
July 1st, 2009 at 11:58 pm
It’s really interesting to read all the responses to this ‘hot button’ topic!
I’m working my way through all the comments, so bear with me for my response!
Regards
Andrew
July 2nd, 2009 at 12:58 am
Nice use of that personal experience to make a point!
July 2nd, 2009 at 1:25 am
Sure sucks but everything about Disney sucks anyway IMAO. Disney stuff is so highly overrated and overpriced. Don’t waste your money on their crap!
July 2nd, 2009 at 4:57 am
Hey Andrew,
I agree with you and i need more services by Disney about dining experience.
The show is quite helpful.
Prabhu
July 2nd, 2009 at 5:46 am
THIS SHOW WILL BE VERY USE FULL TO WATCHERS.
July 2nd, 2009 at 6:15 am
I am really astonished by your views but its interesting to learn about it. I had heard about all the good stuff by friends and relatives but its really annoying by when you said they got a bill in the middle of the meal. Disney sure does have a good reputation but I guess they are loosing it. I think you have justified to your complains. I would do the same if I got bills in between my meals.Its really very ridiculous n illmannered.
July 2nd, 2009 at 9:37 am
I agree with you Andrew! That was a horrible dinning experience for any price! Disney is so over priced to begin with, it is disapointing to know that thier “premier” dinning expereinces are equally over priced and poorly done. I just can not imagine going to a Ruby Tuesday and paying the bill up front, then have them tell me my pricey dessert is unavailable and substitiue it with the villina ice cream! Sadly I believe this to be a comment on our American society of “hurry up”, over pay & get little in return for your cost”. I am thinking htat our next trip to Disney will not include a dinner in the castle!
July 2nd, 2009 at 9:41 am
This is my first episode and I love the show! It’s a great blend of humor and helpful information and I can’t wait to go back through and see the ones I’ve missed. About the Disney Dinning Disaster- I would have found someone to complain to that very night. While being up in the castle spire would be fun that’s not enough for that ammount of money. The food and service should always outshine location.
July 2nd, 2009 at 10:28 am
I proposed to my wife at Cinderella’s Castle and it was a great experience. Perhaps it was just a bad staff working there the particular night you went. Generally though I’ve noticed a growing trend in chain restaurants for the servers to hurry you up and out. They either want the next customer(read: tip) to come in or go home.
July 2nd, 2009 at 10:35 am
My friend and her family just returned from Disney World. They didn’t get a chance to visit the castle, but it sounds like they would’ve been disappointed. Paper menus? Rushing you out? No creme brulee? Sounds terrible. Customer service isn’t what it used to be. I never understood why someone not considered to be a “people person” would ever work as a server/bartender/any occupation that involves interacting with the public. Great story though, very entertaining.
July 2nd, 2009 at 11:52 am
I think you were right to be dissappointed with your dinning experiece at the Disney castle. I don’t think it was just a case of an indifferent server; sounds like the whole dining experience needs to be revamped. I love your show full of great advice. Thanks
July 2nd, 2009 at 12:20 pm
I completely agree with you , The concerned people should to respond to this video . I really feel sorry your dining experience. I cant accept this at all. The way you have come up with such a video is good to teach those people a lesson and now we know the real faces of those people. I feel you should be compensated.
July 2nd, 2009 at 4:31 pm
I liked the review of the Disney restaurant but would have also liked to see photos of the place (even in prints held up) to get a feel for the “fancy” restaurant the MC was describing. Loved the ad critique at the end, since I am a graphic designer and photographer! Show could use a bit more visual aids, since the MC is a bit boring to watch (sorry!)
July 2nd, 2009 at 4:38 pm
I have always considered Disney to be somewhat of a corporate glutton. It all revolves around billions of dollars from films, toys, and its multiple properties (‘amusement parks’). I do think your opinion is valid with regard to your dining experience. It’s a shame that I’m not surprised, though.
July 2nd, 2009 at 8:44 pm
i wonder if some one at disney will respond…
July 2nd, 2009 at 8:58 pm
Wow, interesting slew of comments.
On to the show-notes: I think a company, even Disney, can only thrive on reputation for so long before the word gets out and things begin to crumble. It seems the founders of some of these famous destinations set up shop with blood, sweat, and tears, pouring their lifeblood into it, only to have children or children’s children (i.e. new owners) let the castle fall apart brick by brick. And I’m sure it happens more often than I’m aware.
So, with that, thank you so much for this great episode to think about…
July 2nd, 2009 at 9:14 pm
I agree that when it comes to customer service, there’s Disney, and then there’s everybody else.
The problem is, with such high expectations, when there is a problem it really stands out and quite disappointing.
I would love to hear if Disney reaches out to you in an effort to “make things right”.
July 2nd, 2009 at 9:27 pm
Ping Disney and you may learn about Andrew’s “terrible horrible no good very bad dining experience at Disney. Your amiable presentation style is a refreshing compared to Mr. Mays. Can you audition for some of those infomercials….after you ditch the T-shirt.
July 2nd, 2009 at 10:24 pm
I remember eating at Disney World a few years ago and we also did not enjoy the service, prices, or the food. I think that they will make money every year not matter what that they may have lost the respect for the customers, because they feel that being rude to one customer isn’t such a big deal. I also feel that it could of just been the waitress, she might have wanted to rush home in terms of feeling hurried during your meal. The food being bland is Disney Worlds fault, they should train the cooks if the meals are not worth the pretty penny, then again I’m sure that people will eat there anyways because little girls love big pretty castles. I am appreciative of learning about this website, I will be watching it every week, and I also loved learning about the giveawayoftheday.com, i hope you continue to mention freebie website because I am a freebie fanatic. I think it is very educational to learn about proper advertisement, the “match making” companies are such a scheme to me, personally.
July 2nd, 2009 at 10:56 pm
The video was informative. The camcorder part was great, and straight to the point. The beginning was sorta long, but a valid complaint as well. And lastly i could use more advertising information..Overall interesting and on the edge of humor. I will be following for the future….
July 2nd, 2009 at 10:59 pm
Ahh.. that was really a good programme made andrew the best thing was that it was well organised and the topics were expalined very well by you,so hats off for that Andrew.
I really agree with you that this disney thing is crossing the limit,the facilities are dropping below zero,i think this all is happening because they think their buisness is safe from all those market problems.
July 2nd, 2009 at 11:11 pm
i recently spent a week in Disney myself and prior to going I had plans on going to the Castle for a meal just because I thought it would be a cool experience. Luckily for me, some of my close friends had gone and experienced close to the same customer service as you had. Customer Service is a big thing for me. It can make or break the success of a business. I don’t want them kissing my you know what but i’d like some respect, patience and for the person to be aimiable. But the Disney name is still held high in my eyes.
July 3rd, 2009 at 3:09 am
This is such a live video about the “royal cable” the marketer tells everything in a very descriptive manner which can understand very clearly and publicity is given in this way is so good and knowing much idea which gives much success for the businesses by giving the brief description about the things and nice program to watch the video which i feel most
July 3rd, 2009 at 3:49 am
This video tells about Magical Marketing and cameras,web cam..i am very glad to see this post..can u please post some more videos like this..I am very interesting to see your posts…
July 3rd, 2009 at 5:13 am
The video talks about the magical marketing ..I’m glad that I reached at this page today..It becomes more important to look for those things that should not be done while marketing than those things that should be followed..
July 3rd, 2009 at 5:56 am
I just found another site similar to Giveaway Of The Day – it’s http://for-free-on-internet.com and looks like it has alot of good software. I’m about to download some Paragon software so I’m wrapped
July 3rd, 2009 at 7:04 am
A real informative video that should not be missed..you discuss about the techniques of marketing..sure everyone should have a look at it..
July 3rd, 2009 at 8:43 am
it is business for magical marketing ,cameras,web cameras.break the success of business.anything very interesting video in my life.
July 3rd, 2009 at 9:43 am
Andrew, any reason why you didn’t communicate to the wait staff or management that night at Disney? Why didn’t you just tell the server to bring your entree after you finished your appetizer? Did you ask to speak to the manager when the creme brulee was unavailable? Perhaps the manager would have complimented your meal right then and there.
Instead you decided you air your complaint on your show and engage your viewers and even having some of them (Ted) trying to help you out. Now the viewers are anxiously waiting for “Disney response”. I learned that marketing strategy (asking your customers for help and suggestions) from Stompernet 12 months ago.
No doubt you have or soon will email Disney and hive them a link to your website and say “look at this” and then you’ll probably say in future episode how Disney replied, apologized and offer to make amends. After all, you must visit Disney at least twice a year.
You think that I always negative and I know that you won’t take any of my advice because I make less money from you (I know that because you told me so) but many of your tips are actually hypocritical. Speaking of which, why would anybody go to a restaurant that has a compulsory 18% charge for a tip and a space for extra? I’ve found the compulsory tip restaurants to have the worst service.
If nothing else, please explain why you didn’t address the problem when you were there?
July 3rd, 2009 at 10:33 am
As always Andrew, this episode was informative and insightful.
You are not the first person that I have heard complain about the customer service at Disney. Maybe it is that expectations are so high for a place like that, but the expectations are lifted to that by the advertising and general aura of it being a magical and exciting place to visit. It should not be so hard to train/hire those that are truly courteous and put the customer first.
As for your pick of the day, giveaway a day is a great boon and they have a email service to remind you of what each day holds and how long you have left to get it free!
Thanks again for your programs.
July 3rd, 2009 at 11:26 am
Andrew,
As a server myself, I can tell you a few things about your experience at the Royal Table:
First, you mentioned you dined at a late hour. That could explain at least two of the faux paws. The entree’s appearing shortly after the appetizers means that the server rang up and submitted the entire ticket at once. Experienced servers know to ring up the appetizers first, wait a few minutes, then ring up the remainder of the ticket.
Also, you might have felt hurried because you were hurried. The kitchen staff was likely already in the process of shutting things down and trying to close the restaurant for the evening. Although this involves profits and labor costs and the like, hurrying guests when you want to get home to the wife and kids is one of my pet peevs, but it happens.
That’s also likely why you were asked about the method of payment, and might also have been a factor in your choice of desserts, as crème brûlée caramelizing sugar and it’s possible the chef simply didn’t wish to cook any longer, hence the vanilla ice cream.
The automatic gratuity is the subject of much debate within and without the casual dining industry. Myself? I’m not a fan, unless we’re talking about tables of 10 or larger.
If I’d been in your position, I’d have asked to speak to the manager and voiced my complaints. They would have likely “comped” your entire meal, reduced the overall price or made some other offer of compensation. They would also have been alerted to the problem, and likely taken steps to ensure it wouldn’t happen again. (Meaning, the kitchen staff and the server would have been chastised and possibly disciplined.)
July 3rd, 2009 at 11:40 am
It is such an informative and a real video that nobody would like to miss. Iam sure that everyone would have now known about the techniques behind marketing. A very live video which clearly helps people in understanding about the various sources involved in business and other market problems through this wonderful presentation. Hats off for that Andrew!
July 3rd, 2009 at 2:54 pm
I appreciate the way Andrew opened the show with the slight mention of this weeks celebrity deaths. Most shows have a habit of going overboard on such things especially when one of them has been proclaimed “King”.
Another proclaimed “King” was Walt Disney. He had a sharp eye for detail and was magic when he marketed it to the public. It’s a shame that Disney, the corporation, has forgotten what the name stands for. They would be so much richer if they had only stuck to the original ingredient. It has been my experience that John Q. Public’s wallet is a lot loser when they feel they are getting their money’s worth.
The whole time Andrew was talking about it, all I could think about was how disappointing it must be to an older child. You know, the ten or eleven year old, who knows reality from childish fantasy, but heck you have to grow up fast enough as it is type. It’s not magical at all and that is such a shame.
Another thing I find appalling is the rush of the staff on the diners. I used to wait tables in my day and my closing customers were always the ones I enjoyed the most. To have the check all ready for you before you even knew about the desert was just too much. Then to add a tip you have to pay. That should be outlawed. If you are a good wait person you will get tipped appropriately.
I can’t wait to see next weeks show…
Corrie
July 3rd, 2009 at 3:01 pm
I found your critique of the pretentious restaurants in the magic king refreshing. All my co-workers had raved about this special restaurant inside the castle, and when I finally tried it for myself, I found myself disappointed and out 70 bucks. I find your show very interesting, and your accent helps your show roll along quickly without any “hic-ups.” Your thoughts on disney and other things such as the late great “Billy M,” are intriguing to me, and I found myself watching the video over and over again. My only critique, is to dress in a more professional manner, instead of wearing just a plain t-shirt. A nice pin-stripped collared shirt would look Wonderful on you.
July 3rd, 2009 at 3:05 pm
Hi there!
Great show! I’ve always been curious about starting my own business but never really knew how. Advisors on televison and the web typically bore me but your webshow was quite fun. I love how you speak to us like the regular people we are without the business blah blah that we can hardly understand. I like how you provide your viewers with tools from companies that you use yourself. I also very much enjoyed how you teach us about correct marketing techniques by pointing out marketing flaws by big companies. As for your Disney Disaster, Disney should be ashamed for their behavior. Disney world is an expenive vacation spot where people expect to enjoy themselves and be treated well.
July 3rd, 2009 at 5:32 pm
You made a good point about the most expensive cameras being the hardest to use. It doesn’t make any sense to pay a lot of money for a camera and then not be able to figure out how to use it. It’s better to buy a reasonably-priced, user-friendly camera.
July 3rd, 2009 at 10:50 pm
A valid helpful video for people who wants to start their own business.
These types of videos on television and the web typically bore, but this video was quite fun. Andrew’s way of speaking was really good. This video clearly helps people in understanding about the various sources involved in business and other market problems.
July 3rd, 2009 at 11:01 pm
Hi Andrew,
Love the show and all the helpful info you present.
Your Disney experience was quite a surprise. If you pay a premium price, you are absolutely entitled to a premium experience. Disney’s got some work to do.
Best regards,
Robin
July 4th, 2009 at 1:09 am
hi.. am really eager to start my own business so i watched to this video so its really intresting to get info about your experience in disney and its really shocking to hear about disneys bad service so disney hav to work a lot to promot them
regrads
siva
July 4th, 2009 at 1:49 am
Hey Andrew! Great show!!
I love the show and all the helpful info you present.Advisors on TV, on web typically bore me but your show was quite fun. I love the way you tell us like the regular people we are without the business blah blah that we can hardly understand. I like the way you provide your viewers with tools from companies that you use yourself, haha. I also enjoyed the way you teach us about correct marketing techniques by pointing out marketing flaws by big companies. As for your Disney Disaster, Disney should be ashamed for their behavior. Disney world is an expensive vacation spot where people expect to enjoy themselves and be treated well.
Thanks for funny show!! ^^
July 4th, 2009 at 3:29 am
Really fine time i had by watching the show with a lot of fun form the compere. The ideas of starting my own business now totally get a great bang due to the experience rof the show and admire that . Full of enthusiasm after having watched the show,cheers.
July 4th, 2009 at 4:57 am
Do you take donations or is this free like some of the penny stock pick site I know that take donations?
July 4th, 2009 at 5:05 am
The Disney experience of yours is not an isolated incident. It is the trend that is found the world over. One of the effects of blatant consumerism I think. Anyways, we have to live with it.
Shaiju Joseph
July 4th, 2009 at 8:50 am
This is a great video! I love this show and all the great info it gives me! Thanks!
July 4th, 2009 at 10:18 am
Hi Andrew,
Surprise! I’m from Singapore, a tiny island in South East Asia and I’m a big fan of you! You always give fantastic tips and updated news to your listeners!
I hope you’ll continue to provide this wonderful service as long as possible. I’ll never miss a single episode your show!
Keep up the GREAT work!
July 4th, 2009 at 11:16 am
Yep, you are so right. Thanks for posting this interesting article.
July 4th, 2009 at 11:19 am
The information provided by Andrew was really marvelous,he has done a very great job i mean that he is enabling the listeners to know very great things about various types of marketing products and the service provided by Andrew through web service is appreciated
July 4th, 2009 at 3:13 pm
Hi Andrew! Quick question – i see you switched back to viddler from blip… just wondering what prompted the switch?
Hope all is well
~Tammy
July 4th, 2009 at 5:03 pm
Well first off there are a little problem with loading the video to be able to watch it. Once I got watching it I really enjoyed it. I love your personality Andrew. It made the topics that weren’t exactly geared toward me interesting. I watched with my husband who is an business man and he loved all the points.
I definitely think your complaint is justified. However I ask you to remember two things. First at the last sitting of the night the kitchen staff is really anxious to get the last bit of food out and start cleaning the kitchen. Second remember that Disney’s first priority is to please the children and not adults. So really most kids would be happy with just eating in cinderella’s castle and not care about the service or quality of food.
Finally thank you for the giveaway site. It’s my new favorite sight.
-Rebecca
July 4th, 2009 at 10:58 pm
As an entrepreneur, I found your tips and advertisements very helpful. I will definitely check out the links mentioned. As far as Disney is concerned (actually most “name brands”), customer service is a thing of the past. I look forward to viewing their response to the video. I am actually in the market for a video camera, and I will compare the models shown. I also look forward to viewing the next video with the breakdown of the Rosetta Stone advertisement. I love free items also. Thanks!
I just have one possible improvement comment: The title of your show should be read as, “Help!” (exclamatory with a pause) “My business sucks!” Currently, you say “Help my business sucks!”
July 5th, 2009 at 3:42 am
Hey andrew i really love you dude,i really enjoyed the show the infortmation given by you was really amazing and good.i am not a business man even though i like way to tackle the business situations.am having a plan starting a business after watching the show.its really very admirable.
July 5th, 2009 at 3:44 am
Hey andrew i really love you dude,i really enjoyed the show the infortmation given by you was really amazing and good.i am not a business man even though i like way to tackle the business situations.am having a plan starting a business after watching the show.its really very admirable.
– vinoth
July 5th, 2009 at 4:14 am
Andrew Lock’s marketing show…great advice and entertaining.Your Disney experience was something oops! I definitely confirm you will continue to provide this great knowledge service for long….keep it up dude.
July 5th, 2009 at 8:33 am
Andrew ‘s show was very interesting and at same time had given much information regarding different ways of marketing. Your job is really a
very good job-enabling the listeners by gaining much knowledge through ur words which should be really appreciated.
July 5th, 2009 at 9:30 am
Ha! Did you steal that Disney menu? With that out of the way, I agree with you on the overall presentation of not only the menu, but the meal itself. For restaurants, timing is everything and it sounds like your wait staff was less than proficient.
Also, I think the Flip cam is probably a really good solution for most user with only basic video needs — especially given the chance to have great video in such a small package.
July 5th, 2009 at 10:05 am
You are justified in being upset by your experience at Disney in the Palace. Being there alone ones expeditions would be high and then to get treated like you are at some greasy spoon is horible. If anybody ask I will send them to your website to hear your story.
Thanks for the links will check them out.
July 5th, 2009 at 10:59 am
this video give more information about marketing and i have got more from this video. it gives them very little incentive to go above and beyond for the guests. thanks for your information.
July 5th, 2009 at 12:49 pm
Wow that was surprisingly helpful. I came here not expecting much but that was actually fairly engaging. I think I’ll watch the rest in the series.
July 5th, 2009 at 3:20 pm
R.I.P Michael Jackson, Farrah Fawcett, and Billy Mays. You will all be missed.
Thanks for the camera recommendation. I will definitely check out the Canon HV30.
This is the first show I have watched. and it was great. I will definitely come back for more!
July 5th, 2009 at 3:23 pm
This is really a nice show & helpfull information you present.
I really agree with you that this disney thing is crossing the limit.
July 5th, 2009 at 3:47 pm
Andrew lock makes it very easy for the viewer to follow the show. I really liked how he was honest about his Disney experience, and he is right; the experience was very expensive for what he was expecting. Really enjoyed his comments about magical marketing experience. After he mentioned the free software give away website (giveawayoftheday.com) I had to pause the video and go check it out! Very interesting. Nifty Clicks, I will check it later. What cracked me up was the comment about Valenti; it is true that image advertising is a complete waste of money!
July 5th, 2009 at 3:54 pm
You know, I’m glad I stumbled on this show! Light, easy to follow and fun. Keep up the good work! What has two thumbs and is a new fan of your show? This guy, right here.
July 5th, 2009 at 4:19 pm
That’s a great clip. At least now we know that scams like that do exist. Thanks!
July 5th, 2009 at 4:47 pm
Sorry you had such a rough go of it with Disney. Surprising considering they’re such a big company. Or maybe that’s the reason?
July 5th, 2009 at 6:15 pm
I have been to Disney World about 7 times with my children. We always wanted to dine in the castle but did not want to spend the money. Now, I’m glad that we didn’t. Every Disney experience should be “magical” so it looks like the big guys in the company should watch your video and take some notes.
I did enjoy the rest of your video and liked the marketing dicussion about image advertising.
July 5th, 2009 at 8:48 pm
I liked your camera advice; it was very down to earth. I don’t know much about cameras themselves (I’m more into graphic design with other people’s images), and people are always telling me I absolutely need these ridiculously expensive fancy gadgets that I’d have no idea how to use. Thanks for the honest review!
July 5th, 2009 at 8:52 pm
It’s very shocking to hear that a company that hold a big “label” do this bad services. Thank’s for this info, i’ved learn something.
July 5th, 2009 at 9:59 pm
It’s understandable that you would be upset with what happens. You didn’t receive the kind of service that you were expecting. Dining, more than a lot of other sectors, should be really focused on customers.
July 5th, 2009 at 10:21 pm
Dinner inside Cinderella’s castle — how exciting! What a disappointment to hear it was such a terrible experience! Not very magical!
TOTALLY justified complaint — and it would still have been for a quarter the price.
July 5th, 2009 at 11:11 pm
Andrew, I have always been disappointed in the mega places and there restaurants. If you’re ever in Baltimore Maryland, try one of the local pubs out in Essex for ”Baltimore Steamed Blue Crabs” or when in Nevada, look for a Basque Restaurant. I always prefer where the locals eat and have never been disappointed.
July 6th, 2009 at 12:50 am
Being a frequent business traveler, I have seen the Valenti ad in the on plane magazines and I couldn’t agree more. While I can appreciate that they want to present themselves as sophisticated, tasteful people the adds seem to me to just be exercises in stroking one’s own ego. You learn literally zero about their company, what makes them different or really where you should go once you DO see the ad. They just make themselves look ridiculous in my opinion.
July 6th, 2009 at 1:06 am
I’m mad. I wrote a detailed update on this show for everyone. It took me about 45 mins to write and I accidentally clicked away to another site and my work was lost!
Agggh.
I hate computers sometimes. No undo function if you click away like I did. I lost everything.
Andrew
July 6th, 2009 at 1:13 am
The advertisement is very useful for a e-business,
and because of video its a easy to understand.
And the way of advertising is attractive
nice work…..,,,,
July 6th, 2009 at 1:15 am
Okay, I’ll try and summarize:
1) Welcome to all the new viewers that joined us this week. I invite you to watch some of the past episodes (see the link at the top of the page).
2) I didn’t relate the Disney experience because I want compensation, the best result I can hope for is that they realize they’ve got a problem at the restaurant (judging by the many other comments here), and they make drastic improvements. I sincerely hope that happens.
3) The bill came to almost $120. In the episode it sounded like it was $50 total, but it was $50 EACH plus compulsory tip!
4) We didn’t complain after the meal because (a) it was really late (b) we were really tired and (c) we’re Brits and we don’t like confrontation
Seriously, we will write a letter to Disney, but you’re right that it’s best to deal with it on the spot if possible, we shoul have done that ideally. My concern would be that nothing would fundamentally change if no one higher than the restaurant manager heres about the experience.
5) Thanks to all those who offered to tell their Disney cast member friends about the dining disaster. I’ll let you know what happens.
6) We asked for the menu, we didnt steal it! Actually, most restaurants are more than happy to let you have a menu if you ask nicely. Luci collects them for her scrap book.
Again, thank you all for contributing your various points of view.
Regards
Andrew
July 6th, 2009 at 1:26 am
I really feel bad for you. But I want to thank you for letting others know about it. Such reviews save people like me from having the same bad experience.
July 6th, 2009 at 1:55 am
I think Disney in general is going down hill, much like your meal at the so called “Royal Table.” Old Walt would be rolling over in his grave! To harsh on Disney? Not at all.
July 6th, 2009 at 2:06 am
A very live video which clearly helps people in understanding about the various sources involved in business and other market problems through this wonderful presentation.
July 6th, 2009 at 4:23 am
This is really very interesting video on marketing.It is truly informative. It is shocking that a big company offers such a bad services. It is frustrating really. Nice you have made us understand the problems in marketing.
July 6th, 2009 at 8:50 am
The blurb about “traditional matchmaking” company Valiente was interesting. I agree – the ad does nothing to make me want to give them money. I don’t even know what they do!
July 6th, 2009 at 8:54 am
I love how you compare/contrasted the ads. I’m starting my own business, and the issue of advertising has been tricky: should I attempt to compell clients with an elegent ad, or with information? Your segment helped me sort out what I need to do. Thanks!
July 6th, 2009 at 9:27 am
I like this TV show
July 6th, 2009 at 9:29 am
I like this TV show
This is the first show I have watched. and it was great. I will definitely come back for more!
Now, I’m glad that we didn’t. Every Disney experience should be “magical” so it looks like the big guys in the company should watch your video and take some notes.
Dining, more than a lot of other sectors, should be really focused on customers.
I did enjoy the rest of your video and liked the marketing image advertising.They just make themselves look ridiculous in my opinion.
July 6th, 2009 at 7:28 pm
I’d definitely recommend the Flip cameras for ease of use. We use several of them at work to record interviews and training sessions. Most of the people in the department (retired school administrators) have little to no technology background, but they have no problems at all using the cameras.
July 6th, 2009 at 7:39 pm
As a first time viewer, I thoroughly enjoyed the show. It has a very polished look and feel. To me this is the epitome of the internet. A place that I can learn some tips and tricks, hear about great offers, and hear questions from others like me.
The video format is sooooo much cooler than reading. I WILL be back next week to hear about the Rosetta Stone ad. My interest is piqued. ^-^
July 6th, 2009 at 7:45 pm
Great show! I would’ve never thought the Cinderella restaurant would be that bad. It’s no excuse, but maybe it was because it was the last seating? Great nifty click! Today’s software was some backup software, just what I needed!
July 6th, 2009 at 8:38 pm
Great video, although your voice could be a little more concrete, but it was pretty funny on explaining the Cinderella restaurant.
Nice player, although i can see pixels on the top of your website.
The Server was pretty slow for the video even though i have fiber optic, may have been a problem here though.
July 6th, 2009 at 9:20 pm
I got a great experience from this video , as he shared a lot of experience he had in the disney restaurant , if disney hears this sure i think they will make it clear thei negative approaches and also i can advice my friends restaurant also about this experience and notto happen in theirs , really its good time .
July 6th, 2009 at 9:22 pm
I also love freebies, so I’ll check out giveawayoftheday.com. I’ve already used Lootpig.com and 1saleaday.com. I also know about 1saleaweek.com. I’ve also looked at freenapkin.com, and I’ve used craigslist.org a few times.
July 6th, 2009 at 9:34 pm
Yes this is really a wonderful show. By this most of the people definitely gain something from this video. This video really helps the business people. Most part of the video is really helpful and makes the people to think. We need such kind of more videos for better understanding.
July 6th, 2009 at 9:45 pm
I’m not too surprised about the cost of the castle meal, seeing as how it was in Cinderella’s Castle! It does seem like they were trying to get you outta there so they could get home — yeah, asking you how you want to pay for the meal before you’re even served dessert isn’t cool. I don’t blame them for wanting to get home but it’s not very professional.
Oh and thanks for the free software website
July 6th, 2009 at 9:54 pm
If what happened to you happened to me at Disney I would be furious. For the price you pay (and that fantastic they weasel in there) you would expect a lot more out of the dining experience. I really cannot believe that you had such a terrible time. It’s a shame really. Disney is built up to be a place of fun and carefree time but it’s moments like this that ruin all that fun. I think you are incredibly justified in being upset with the restaurant for literally pushing you out of your seats. You should possibly contact the restaurant and let them know about your experience. Who knows if it will do anything but regardless, at least someone will be made aware of the situation.
July 6th, 2009 at 10:59 pm
Hello,
Its very hard to beleive your words since as you rightly said disney is such a reputed concern. But its true in reality, most of the reputed concerns are not live upto the expectation. Your word will help the people who are think to go and see around the disney and they will have your words in your mind. Good review. Keep up your good work.
July 6th, 2009 at 11:37 pm
I am very much impressed with your information regarding the Disney,infusion soft e marketing and the way of answering to the questions asked by people and i really don’t feel that you are harsh towards Disney and you had just gave us your opinion and the information regarding the 15 days that we can use the infusion soft system with out any obligation is really worth full . This kind of service provided by you is very much appreciative.
July 6th, 2009 at 11:55 pm
I really did not expect this kind of service from Disney. They did not live up to their names. You deserve a better service for the kind of money you pay to Disney. The later part of the video is very interesting and informative. I hope this course will really be helpful for those seeking success in their business with effective marketing management.
July 6th, 2009 at 11:56 pm
You’re not being overly harsh on Disney for their rude service and being out of creme brulee (maybe they should have sent someone to the local grocery store). But I’m not surprised the food was bland. The Royal Table experience is really for kids, so food full of taste probably wouldn’t go over well. That also might explain why they brought your food so fast. Kids don’t like to wait!
July 7th, 2009 at 12:18 am
The first part of the video was a little slow but I liked the last few minutes of it. It showed that even reputed people like Disney could offer such poor services. It is really disappointing. But I learned a lesson out of this today. I think this video will help those who are looking forward to improve business with powerful marketing methods.Great job and keep up the good work.
July 7th, 2009 at 5:42 am
This vedio is awesome ,then i liked very much this vedio, please all guys will watch must. I got a great experience from this video , as he shared a lot of experience he had in the disney restaurant
July 7th, 2009 at 7:36 am
This video is quite interesting though it was a bit slow in the beginning. It is really very bad that Disney offers such a bad service to its customers.I think this video would help those looking for starting a small business. The tips on marketing management is quite impressive. Overall I liked the video.
July 7th, 2009 at 10:28 am
I think you have every right to feel let down by the experience you had at Disney. After all they keep promoting their brand as something that gives you the best experience of a lifetime. And a tip of 18%? That’s too much. I hate it when restaurants automatically deduct the tip. I think the customer should the right to tip whatever they feel is the right amount. Applebees does the same thing, which is why i do not visit their chain.
Also i do agree about that Ad, it seems as if Valenti just wanted to give herself an ego boost.
July 7th, 2009 at 11:47 am
I too, am a huge fan of Disney and am very disappointed when their service falls short of my expectations. In your case, I think that you are justified with being unhappy about the restaurant. You did pay too much for such a bad experience. Hopefully, you will hear back from Disney though.
P.S. Interesting and informative show!
July 7th, 2009 at 12:39 pm
Hi Andrew,
It’s terrible that you had such a disappointing experience while Disney dining. Obviously, you have high standards for dining, which I can appreciate. However, I do not find it surprising that the experience did not live up to your expectations. I find that any “fancy” dining experience at a place like an amusement park is often not that satisfying. When a restaurant has such a high volume of customers, and tourists to boot, the service, quality, and overall ambience unfortunately will suffer. Try next time for a local restaurant to experience a more satisfying meal!
July 7th, 2009 at 4:02 pm
What a great video. I wanted to comment on the Disney Dining Experience. We are fans of Disney also, but the Castle meal has become so overrated. It is very pricey, they rush you and the food is average. I have 2 girls that beg to go to the Castle every time, and I make excuses as to why we are going somewhere else.
The experiences you had there are exactly how I have felt both times we ate there. I love Disney, but the cost of their meals and service they provide needs to be fixed.
July 7th, 2009 at 4:39 pm
Great Video. It goes to show you that even the happiest place on earth can have bad service.
July 7th, 2009 at 8:07 pm
I agree with the meal bit. Disney is horrible for food, its a great place for entertainment but not for food. Whenever iv been there i always try and eat outside of the Disney park.
July 8th, 2009 at 4:51 am
We visited Disney World in Florida about 4 or 5 years ago. After hearing for years about how “special” the Disney experience is, I found it, overall, mediocre. The rides were good and the “fast pass” system is great. The park was also clean and tidy. But when we tried to get lunch in a restaurant (in June), there were long lines and there was nowhere to sit. Dining at Disney is a disaster. We also found the sourvenirs astonishingly overpriced and the sales staff of mixed quality – from mildly entertaining and helpful to brusque and rude. Generally long lines everywhere including the evening fireworks. (Can the park do anything about this?) Overall, we enjoyed our visit but it was not the “legendary” experience I had expected.
July 10th, 2009 at 11:03 am
Hi Andrew
Thanks for the informative podcasts.Just a comment on the best camera to use for web. I use the Flip because it comes with software that helps you make your videos web ready, it can format your videos to Youtube standards which is great becasue you can then imbed this anywhere you want. I did a review for it here
http://www.associatedcontent.com/article/864647/tame_the_video_tech_world_with_a_flip.html?cat=15
Thanks again for the great show
Victor
August 28th, 2009 at 12:01 pm
Thanks for the camcorders information. Very informative.
September 14th, 2009 at 1:38 pm
Buy the Unofficial Guide To Disney World and you wouldn’t have wasted your time at the Castle and you should have tried Le Cellier Steakhouse in EPCOT. Life would have been much better!
November 16th, 2009 at 12:53 pm
Blaine,
Ironically I do own the unofficial guide, but I missed that point. Every time I’ve tried to get into the Le Cellier steakhouse it’s been full! Guess it has a good reputation…