Episode #57 – Comcast Shows How to Lose Customers, What Does Starbucks And A Building Contractor Have In Common, a Free Resource To Help You Keep Up With Industry Trends, and a Big Marketing Lesson From ‘Dinner In The Sky’.
May 27, 2009Episode #57 – “I’m Not Trying to be Difficult…it Comes Naturally 
”
Websites and resources mentioned in the show:
TrendWatching.com (Discover the latest trends in business)
SquareSpace.com (Tool to build simple websites, fast)
NiftyClicks (discover the very latest web tools and resources)
Get a Private Telephone Consultation with me (to Help YOUR Business)
Buy This Week’s T-Shirt(from National Media Services)
I had a visit from a Comcast representative last weekend. They want me as a customer….now. Funny thing is, they just let me go as a customer not couple of months ago…
Any idea what Starbucks and a building contractor have in common? You’d be suprised…
It’s important to keep up with and understand consumer trends, and I have a great free resource to help you do just that this week.
This week’s BIG marketing lesson is from ‘Dinner In The Sky’. You won’t believe the ‘crazy’ idea that they’ve come up with (and that’s making them a lot of money)!
Enjoy the show!
Regards,
May 27th, 2009 at 9:22 am
You actually had me nodding yes to your retorical questions. Good show.
May 27th, 2009 at 9:28 am
Don’t get me started about service providers like in the cell phone industry. Seems like they all have one thing in common, treat the customer like a number for any problem they have and forget about resolutions. It’s such a painful experience everyone dreads having to deal with any cell phone provider. Is there any positive experiences people have had with cell phone providers?
May 27th, 2009 at 9:41 am
I hear you on cell phone providers. I had an awful experience with T-Mobile a few years back and will never again do business with them, however I have AT&T now and love it. I actually also love my Comcast Internet and have no complaints about it. Where I live its pretty much the only service that works fast enough for my needs.
May 27th, 2009 at 10:01 am
Great program as usual, Andrew. “Tom” asked if anyone had had a positive experience with a cell phone provider, and I did. I know there are many who dislike Verizon Wireless, but they have been extremely helpful to me and have always handled problems swiftly and professionally. For instance…on two separate occasions my teenage grandaughter ran up nearly $500 worth of text or other charges on my bill. Verizon Wireless was sympathetic to my situation and wrote off the entire amount stating that it was because I was “a valued, long time customer.” No one could lure me away from Verizon Wireless with service like that!
Jimm
May 27th, 2009 at 10:20 am
Great episode again!
Just a quick point that you’ve misspelled the link to http://www.trendwatching.com
It needs a ‘h’ in the actual hyperlink
I thought of a question I was going to submit to your show the other day, but annoyingly I’ve now forgotten it…I’ll get back to you if I remember!
Keep up the good work!
Oliver
May 27th, 2009 at 11:20 am
another Great Show! I look forward each week to watching. I got excited about Trend Watching, I then clicked on your link, it took me to a static site, I think your URL is incorrect, anyway after typing in the URl given in the TV show, I found it. Thanks, it a very useful website.
Take Care!
May 27th, 2009 at 11:26 am
I had similar experience with Sprint/Nextel.
After fourteen years with them, I called them to imformed that of a better offer I got from a competitor( Cricket). They did ask me why?
But let me go anyway.
They could had very easy kept me as a customer if listened to my why?
May 27th, 2009 at 1:12 pm
Hi andrew
great show once again but |just noticed that
you missed out the ‘R’ in natuRally on the front of your episode.
May 27th, 2009 at 3:06 pm
Hi Andrew,
Great show, as always!
FYI: the link for trendwatching.com is missing the “h”. Thought you’d like to know.
See you next Wednesday!
May 27th, 2009 at 3:21 pm
Thanks for the heads up about the link – it’s fixed now. My spelin was wrong on that one.
Andrew
May 27th, 2009 at 3:43 pm
Hi Andrew,
Those was some incredibly useful tips you gave to Brady!!! I believe he could implement them all quickly and easily and really see some excellent results.
Thanks for all you do!
Wishing you health and happiness,
Pete
http://TheHealthyMinute.com
May 27th, 2009 at 6:27 pm
Andrew,
You’re on target with Starbucks with creating an experience. You can get coffee anywhere, but the experience is priceless. Sometimes it’s the intangibles (that smiling face behind the counter that makes the difference, easy to get in and out, etc.) and they are actually glad to see you come into their store.
After all, it’s the customers that pay the bills.
Business owners take note.
What a concept if we all grabbed on to that one.
Keep up the great work you bring us each week.
May 27th, 2009 at 6:39 pm
Hi Andrew
”
I always like to see what T-Shirt you’re wearing in each episode. But in episode #57 (the heinz episode) I really loved the T-shirt “I’m Not Trying to be Difficult…it Comes Naturally
Not only did I love the quote, “it rang a bell with me”, it also was large and bold and really stood out.
Thanks for sharing with me on a regular basis I get a tremendous amout out of it.
Cheers David
May 27th, 2009 at 6:58 pm
I love watching these shows. I cant wait until you start doing 3 or 4 per week – 20 minutes each would be great too!
Keep up the great work.
May 28th, 2009 at 5:53 am
Great stuff Andrew.
I spent $6500 with my last web design company and when I decided to go elsewhere they said “ok so we’ll turn of your web site then”. Of course I had a new site created by the time I called and I did want to them to turn their version off. I asked them if they wanted to know why I was leaving them after 2 years – the response was amazingly “No”. No feedback, no learnings so they avoid loosing clients – nothing. The comapny is called WiseInternet – hmmm I think they need a name change to WeDon’tCareInternet. My new Web Site design company Acorn Web Studio are so much more customer focued it’s like I’m a friend – soooo much better. So who do I promote to all my business contacts and who do I tell others to avoid – no brainer here.
Thanks Andrew
May 28th, 2009 at 9:05 am
Great example Kon.
I wonder if they’re still acting that way in this economy?!
Regards
Andrew
May 29th, 2009 at 6:11 am
Thank you for the link Best Video I’ve Seen Today Will Make You Smile.
It really made my day, i created a post in my blog here
http://isobios.com/?p=42 and also in Twitter
May 29th, 2009 at 10:06 am
[...] Watch this episode of “Help my business sucks!” [...]
May 29th, 2009 at 10:47 am
Hi,
I was on this website to vote for the best ‘make money online’ blog. I had never been to your site before but I will be coming back. Great show with a lot of info that could be tweaked to fit any business.
Thanks, Ann
Oh and I voted for you. If it is ok I have included the link for any others who might be interested in voting. (Also, sorry if this has already come up before on your website.)
http://deanhunt.com/make-money-online/
May 29th, 2009 at 2:21 pm
Another great show Andrew. I am sorry that I couldn’t keep going with your subscription but times for me are not going that well.
The lessons are better than anything that I’ve seen on the Web or television. You should have your own television segment. There is nothing on TV like this, and I would watch. I don’t watch it that often, I realized a long time ago that there’s just more “nothing” to watch.
May 29th, 2009 at 2:24 pm
Andrew,
I’ve been marketing online now for close to 2 years without success. I have not made any cash with respect to my business and I think my process is pretty good. I may overlooked the most important piece, A BUYING NICHE!
Is there a tool or service that can help me pick a profitable niche quickly?
May 29th, 2009 at 6:34 pm
Your advice to Brady was so simple but outstanding. Easy-to-implement changes that would make a million dollar difference.
June 2nd, 2009 at 9:57 am
Hi Andrew,
My name is Grzegorz ( would really love you to spell it live on the show, lol) and I am currently watching your show from Poland.I have finally caught up with your recent episode, hehe. I found your programm on iTunes the other day and watching it since then. I love the simple ideas you give to business people and I hope I will be able to implement it for my business in Poland one day. I have a marketing degree but never had a chance to work for minor/major company in that field. I am currently wiorking in sales but hope to have my own business ( online for starters) soon.
I was wondering how and what sort of own business I could start working in sales for http://www.kronopol.com.pl ? Any suggestions?
I think now I am well equipped with a knowledge I got from your show. I will keep watching it so look for my comments with the following shows.
Greets from Poland.
June 2nd, 2009 at 8:04 pm
Andrew,
Comcast has operated poorly for years. If it wasn’t for monopoly status, they would have been gone long ago.
This was my first TV viewing on your site. I love it. Thank you and I’m off to view previous posts!
June 3rd, 2009 at 1:53 pm
Hi andrew, again thanks for the video and the links. I agree with you, starbucks provides an experience. Taking care of our clients on a more personal level could prove to be beneficial in the end. As always, I learn a lot from your web tv show.
And thanks for lessons on current business trends.
Jason
http://www.internetmarketing.com-seemore.info
June 3rd, 2009 at 11:43 pm
Very good points, well made everyone.
Olay, welcome to the show!
Andrew
June 4th, 2009 at 10:36 am
Hi Andrew
Following your remarks about comcast, I was with Direct TV, and purchased 2 DVR boxes at $300 each. I recently canceled and went with another provider because it was cheaper ( not comcast thou) and Direct TV also told us to send their boxes back. I really don’t understand the way they work after i paid for boxes then paid a monthly fee for over 2 years and I still don’t own the box.
Will never do that again
PS Love your shows, thank you
Del