Comments on: Episode #38 of ‘Help My Business Sucks!’ – Why You Should Avoid UPS, Why You Should NOT Avoid eBay, Free Video Tutorials, and a Big Lesson From McDonalds http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/ Small Business Marketing: Viral, Social Media, Direct, Web, and Search Marketing Tue, 07 Sep 2010 19:42:53 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: locky http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-947 locky Mon, 12 Jan 2009 05:51:42 +0000 http://helpmybusiness.com/?p=254#comment-947 Zach - You're right about customer service, I agree completely. Izzy - You have a great site, I wish you every success with it. Al - I've heard your situation repeated many many times over. People are leaving UPS in their droves. Tom - Thanks for your thanks! Robert - Many drivers don't care about the customer experience - they have a quota of shipments to fulfill and that's their focus! Mark - Thanks for your comments Dr Scott - I explained more fully why I don't use UPS in episode #17. I agree with you that we shouldn't judge a company based on the actions of a bad employee. And yes, I agree with you that humans are imperfect and make mistakes. BUT, and this is the point I obviously didn't make well enough in the episode, it's how the company reacts after the mistakes are made that counts. Without going into too much detail, when UPS lost 2 big shipments of mine (valued at thousands of dollars), after almost a year of fighting with them to process what should have been a simple claim, I finally gave up. When a similar mishap occurred with Fedex, they paid me, no quibble, within 3 weeks! THAT'S why I will never use UPS again! UPS told me that they can't be held accountable for anything their stores do because they are franchises. Not so with Fedex. That's the bottom line. If you go back and watch episode 17 it'll be a lot clearer for you! Regards Andrew Zach – You’re right about customer service, I agree completely.

Izzy – You have a great site, I wish you every success with it.

Al – I’ve heard your situation repeated many many times over. People are leaving UPS in their droves.

Tom – Thanks for your thanks!

Robert – Many drivers don’t care about the customer experience – they have a quota of shipments to fulfill and that’s their focus!

Mark – Thanks for your comments

Dr Scott – I explained more fully why I don’t use UPS in episode #17. I agree with you that we shouldn’t judge a company based on the actions of a bad employee. And yes, I agree with you that humans are imperfect and make mistakes. BUT, and this is the point I obviously didn’t make well enough in the episode, it’s how the company reacts after the mistakes are made that counts.

Without going into too much detail, when UPS lost 2 big shipments of mine (valued at thousands of dollars), after almost a year of fighting with them to process what should have been a simple claim, I finally gave up. When a similar mishap occurred with Fedex, they paid me, no quibble, within 3 weeks! THAT’S why I will never use UPS again!

UPS told me that they can’t be held accountable for anything their stores do because they are franchises. Not so with Fedex. That’s the bottom line.

If you go back and watch episode 17 it’ll be a lot clearer for you!

Regards

Andrew

]]> By: Dr. Scott http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-946 Dr. Scott Mon, 12 Jan 2009 05:14:18 +0000 http://helpmybusiness.com/?p=254#comment-946 Well, in UPS' defense, I have never had a bad experience with them and I don't think it is fair to judge an entire company and its policies based on the actions of an employee that very likely was fired as a result of his actions. I realize companies need to be held to a standard, but people are human and make mistakes. I have no vested interest in UPS - or any other shipper for that matter - but UPS has consistently offered me the lowest price with the best value, in my opinion, and I will happily continue to use their services when it is most cost-efficient to do so. Anyway, thanks again Andrew. Dr. Scott www. hilltopwellness.com Well, in UPS’ defense, I have never had a bad experience with them and I don’t think it is fair to judge an entire company and its policies based on the actions of an employee that very likely was fired as a result of his actions. I realize companies need to be held to a standard, but people are human and make mistakes. I have no vested interest in UPS – or any other shipper for that matter – but UPS has consistently offered me the lowest price with the best value, in my opinion, and I will happily continue to use their services when it is most cost-efficient to do so.

Anyway, thanks again Andrew.

Dr. Scott
www. hilltopwellness.com

]]> By: Mark http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-945 Mark Sat, 10 Jan 2009 06:05:42 +0000 http://helpmybusiness.com/?p=254#comment-945 I really like the simple answers and the focus on how to get noticed. I am keeping a library of the gems that really strike a chord with me. I also like the "lightness" of the approaches. It is supposed to be fun to run a business. Andrew's speaking style is excellent for passing along the ideas. I really like the simple answers and the focus on how to get noticed. I am keeping a library of the gems that really strike a chord with me. I also like the “lightness” of the approaches. It is supposed to be fun to run a business. Andrew’s speaking style is excellent for passing along the ideas.

]]> By: Interesting Info http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-943 Interesting Info Fri, 09 Jan 2009 01:57:16 +0000 http://helpmybusiness.com/?p=254#comment-943 I think the info you put out is common sense, but most people don't really think about it. Like it's such a common idea that people no longer really consider it an idea so much as a given, and therefore they dismiss it. I think the info you put out is common sense, but most people don’t really think about it. Like it’s such a common idea that people no longer really consider it an idea so much as a given, and therefore they dismiss it.

]]> By: Robert Troch http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-942 Robert Troch Thu, 08 Jan 2009 16:01:33 +0000 http://helpmybusiness.com/?p=254#comment-942 Zack lives by what he says too. I was going to a seminar of is last year (w/ Steve Maxwell) ad already paid in full. Later on I found out that my daughter's camp had scheduled their "concert on that same weekend and I knew there was NO way I could miss it. She would have killed me. So I asked Zach if I could cancel and get my $ back. He refunded everything immediately! Wrote a friendly note, and just did a great job. Thanks for that Zach. Next time I plan on being there though!! I too have recently had a bad UPS experience. They actually left a package at the front door outside. Something they never do and SHOULDN'T do. Why? because I live in the heart of Brooklyn, NY and packages left outside are not a good idea. Guess what? I never got the package AND they have been no help at all in resolving this. IN fact...just try going to the website and finding a phone #. Very difficult. Help! My UPS sucks. Robert <<<<I>>> Zack lives by what he says too. I was going to a seminar of is last year (w/ Steve Maxwell) ad already paid in full. Later on I found out that my daughter’s camp had scheduled their “concert on that same weekend and I knew there was NO way I could miss it. She would have killed me. So I asked Zach if I could cancel and get my $ back. He refunded everything immediately! Wrote a friendly note, and just did a great job. Thanks for that Zach. Next time I plan on being there though!!
I too have recently had a bad UPS experience. They actually left a package at the front door outside. Something they never do and SHOULDN’T do. Why? because I live in the heart of Brooklyn, NY and packages left outside are not a good idea. Guess what? I never got the package AND they have been no help at all in resolving this. IN fact…just try going to the website and finding a phone #. Very difficult. Help! My UPS sucks.

Robert

<<<>>

]]> By: tom http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-941 tom Wed, 07 Jan 2009 23:31:56 +0000 http://helpmybusiness.com/?p=254#comment-941 Wow that UPS video was disturbing. Thanks for bringing it to our attention Andrew. Keep up the great videos they are just awesome Wow that UPS video was disturbing. Thanks for bringing it to our attention Andrew.

Keep up the great videos they are just awesome

]]> By: Lisa - The Survey Queen http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-940 Lisa - The Survey Queen Wed, 07 Jan 2009 22:21:24 +0000 http://helpmybusiness.com/?p=254#comment-940 Hi Anrew, This was another great episode. UPS, shame on you! See you next week! Lisa http://www.SurveySam.com Hi Anrew,

This was another great episode. UPS, shame on you!

See you next week!

Lisa
http://www.SurveySam.com

]]> By: Pete http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-939 Pete Wed, 07 Jan 2009 21:18:09 +0000 http://helpmybusiness.com/?p=254#comment-939 Hi Andrew, Thanks for the reminder about "upselling" when you are closing on a sale. It's sometimes easy to forget about this concept when you are faced with so many things that need your attention. I hate to ask this question because it shows how much money I have spent on your site...but...do you follow your own advice? If I subscribe to "Microwave Marketing," will I be given the option to buy a Nifty Clicks "Live" DVD at half-price? I guess I'll just have to give it a try and see what happens! :-) Thanks again for all of your great FREE content! Cheers! Pete Founder & Editor www.TheHealthyMinute.com Hi Andrew,

Thanks for the reminder about “upselling” when you are closing on a sale.

It’s sometimes easy to forget about this concept when you are faced with so many things that need your attention.

I hate to ask this question because it shows how much money I have spent on your site…but…do you follow your own advice? If I subscribe to “Microwave Marketing,” will I be given the option to buy a Nifty Clicks “Live” DVD at half-price?

I guess I’ll just have to give it a try and see what happens! :-)

Thanks again for all of your great FREE content!

Cheers!

Pete
Founder & Editor
http://www.TheHealthyMinute.com

]]> By: Al Sevier http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-937 Al Sevier Wed, 07 Jan 2009 18:45:04 +0000 http://helpmybusiness.com/?p=254#comment-937 We also stoped useing UPS over a year because they countinously failed to deliver our products to us and then lie to us aboutit. we then went to DHL and found them to be great, sadley they have had to cut there domistic service. Thank you for your show it's a world of help to us. Cheers Al We also stoped useing UPS over a year because they countinously failed to deliver
our products to us and then lie to us aboutit.
we then went to DHL and found them to be great, sadley they have had to cut there domistic service. Thank you for your show it’s
a world of help to us.

Cheers

Al

]]> By: Izzy Video http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-936 Izzy Video Wed, 07 Jan 2009 17:54:46 +0000 http://helpmybusiness.com/?p=254#comment-936 Hi, Andrew! First of all -- thanks for mentioning IzzyVideo.com in your show! Those were very kind words you said, and I certainly appreciate it. Also, I about died when I saw the video of the UPS driver throwing the package. Companies have to be very careful these days. That video may never have made it anywhere several years ago, but in the age of YouTube, everything has changed. And that brings up another idea for businesses. Businesses should seriously consider producing video for the web. If they aren't, there's a good chance a competitor will. And It's a lot easier than most people think to produce video for the web. Again, thanks for mentioning me! All the best, Izzy Hi, Andrew!

First of all — thanks for mentioning IzzyVideo.com in your show! Those were very kind words you said, and I certainly appreciate it.

Also, I about died when I saw the video of the UPS driver throwing the package. Companies have to be very careful these days. That video may never have made it anywhere several years ago, but in the age of YouTube, everything has changed.

And that brings up another idea for businesses. Businesses should seriously consider producing video for the web. If they aren’t, there’s a good chance a competitor will. And It’s a lot easier than most people think to produce video for the web.

Again, thanks for mentioning me!

All the best,

Izzy

]]> By: zach even - esh http://helpmybusiness.com/2009/01/episode-38-of-help-my-business-sucks-why-you-should-avoid-ups-why-you-should-not-avoid-ebay-free-video-tutorials-and-a-big-lesson-from-mcdonalds/comment-page-1/#comment-935 zach even - esh Wed, 07 Jan 2009 12:48:06 +0000 http://helpmybusiness.com/?p=254#comment-935 I think if biz owners gave extraordinary customer service and showed that they genuinely cared and loved their custoemrs, they would WIN, even if the product itself was not super awesome, I believe the customer experience is HUGE, but of course, I believe the product should be, as Yanik says, 10 - 100 x more valuable than the investment, but w/out amazing customer service, the product is as good as dead. Thanks Andrew, loved this show as always! --z-- I think if biz owners gave extraordinary customer service and showed that they genuinely cared and loved their custoemrs, they would WIN, even if the product itself was not super awesome, I believe the customer experience is HUGE, but of course, I believe the product should be, as Yanik says, 10 – 100 x more valuable than the investment, but w/out amazing customer service, the product is as good as dead.

Thanks Andrew, loved this show as always!

–z–

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