Comments on: Episode #4 – Upsell Marketing Lessons from Universal Studios, Blogging, The Mortgage Guy, and Instant Domain Search Utility

By: Nathanael Gassett

Nathanael Gassett — Thu, 02 Oct 2008 22:56:59 +0000

Another great episode!
Somewhere along the line genuine friendliness got lost in the business world. Ask any Joe or Jane what comes to mind when you say “business” or “corporate” and you’ll probably get “stiff”, “unfriendly”, “backstabbing”, ouch that’s a lot of negative! And no wonder! These connotations came about through false smiles and tricky tactics. People don’t trust businesses anymore. And it will take (IMHO) a genuine desire to help customers for this to change. Not a “I’ll help you if you help me” attitude, mind you, but a “I’ll help you even if I don’t get anything out of it” attitude. That’s one of the things I love about this show!
Just my two cents.

_Nathanael

By: Add-on Sales and Upselling | CreateABetterAd.com

Add-on Sales and Upselling | CreateABetterAd.com — Thu, 22 May 2008 23:26:21 +0000

[...] Episode #4 – Upsell Lessons from Universal Studios, Blogging, The … – Episode #2 – Maverick Marketer Andrew Lock reveals a fascinating upsell lesson from Universal Studios, blogging, the mortgage guy, and demos an instant domain search utility. Having trouble viewing this video? Try the Quicktime version. [...]

By: Business Info Daily » Blog Archive » Add-on Sales and Upselling

Business Info Daily » Blog Archive » Add-on Sales and Upselling — Thu, 22 May 2008 13:02:41 +0000

By: Add-on Sales and Upselling

Add-on Sales and Upselling — Wed, 21 May 2008 22:30:44 +0000

By: David Grebow

David Grebow — Sun, 18 May 2008 22:39:14 +0000

Andrew:

I have seen the future of television and it is you. This is great and your advice is excellent. The helping not selling is part of what I was taught called consultative selling. Theres more about it

By: Hugh Simpson

Hugh Simpson — Fri, 16 May 2008 15:00:32 +0000

Hi, Andrew! YES, I just had an AWESOME customer service experience with http://www.bootb.com where they were SO patient with this 62 year young non-geek having a senior moment Baby Boomer! This is a wonderful site I learned about from AdAge.

Speaking of Disney we are just about ready to announce something that will be tied to Disney in a HUGE way!

We need to get you a spot on SNL! You are VERY talented!

By: Garrick Newman

Garrick Newman — Fri, 16 May 2008 14:41:47 +0000

Hey Andrew,
You mean to tell me that I spent 10 minutes trying to capture the subliminal frame between 1:51-1:52 for nothing! Whats worse is that I’m in real estate, so the picture looks like my garage closet! I thought you were telling me to clean it up. However, I do think you’ve got something here…I now have your voice in my head saying “so he’s going to get my business and the business of other people” since I heard it 50 times while trying to capture the frame. I think you should do this every show and tie it in to some kind of contest or game. Seriously, great show(s) I ordered the microwave marketing and can’t wait to get started.

By: locky

locky — Fri, 16 May 2008 12:24:15 +0000

Kay,

Thanks for sharing that experience, that’s a great one. Your website is great by t the way.

Scott,

I have a confession to make. That odd frame in the video was purely coincidental! Oops, sorry about that. It’s a bit weird that would happen on this episode, isn’t it?!

By: Kay Ross

Kay Ross — Fri, 16 May 2008 06:39:23 +0000

Hi Andrew – my experience of being helped instead of being sold to: I was astonished recently when a friendly young sales guy at my mobile phone service provider told me about a CHEAPER contract that would give me all the features I wanted. He happily helped me to transfer my previous, more expensive contract to the cheaper one. Amazing! Oh, and I love your show!

By: Scott Gosselin

Scott Gosselin — Fri, 16 May 2008 04:30:24 +0000

Oh, and I managed to finally stop the tape at 1:50/1:51 to see the realty sale/open-house signs. I’m not sure of their purpose for the show, other than practically forcing OCD people like myself to spend 5 minutes trying to pause the show when it pops, but it gave me a great idea – I sell nutritional products as part of my business and have no signage attracting patients’ eyes to what we have to offer them – they usually only notice the the supplements if I happen to mention them at the scheduling desk. I will be implementing some attractive signage over the weekend! Although this is most likely something I should have done last year, it’s never too late to reap the benefits of a great idea. Thanks!

By: Scott Gosselin

Scott Gosselin — Fri, 16 May 2008 04:11:12 +0000

Hi Andrew, great show this week. I get so much great info from you. I really appreciate what you are doing for us. Thank you.

By: Nathan Bailey

Nathan Bailey — Thu, 15 May 2008 22:24:35 +0000

The message in your video is great. About helping people over just trying to sell them something. I think one of the reasons my business is successful is because I never put money or greed over people. Im a firm believer in the principle that everything you do will come back to you. Helping people is the Key to life.

By: locky

locky — Thu, 15 May 2008 21:56:38 +0000

Lisa,

We’re still tweaking the techy stuff behind the scenes, trying various things. The problem is that with so many browser and screen sizes and configurations it’s extremely difficult to get it looking perfect for everyone. Thanks for the comment though, I appreciate all the feedback.

Drew,

The ‘dark side’ t-shirt came from eBay (of course).

By: Lisa

Lisa — Thu, 15 May 2008 21:42:10 +0000

Once again – a great episode. Although, I still think there is something just slightly wrong with the aspect ratio. Plus, the video is a bit pixelated. I want you SHARP!

My favourite show!
Thank you!

By: Janet Akpobome

Janet Akpobome — Wed, 14 May 2008 21:30:46 +0000

Thank you so much for the domaine search click this week as well as all the others. Your Nify Click segment rocks!

I am really enjoying all your shows each week. I had to LOL at your portrayal of Disneyland graphics this week in the Big Lessons from Big Brands segment. I’m wondering – is there voiceover in the part sound this week? – I noticed that during the “Ask Andrew” segment your lips seem to not match the sound.

By: Brett T. Smith

Brett T. Smith — Wed, 14 May 2008 20:19:31 +0000

Hey Andrew,

The episodes keep getting better and better!

I’ve got to get one of those t-shirts!

~Brett
http://www.FreeTrafficBigProfits.com

By: Nick Carroll

Nick Carroll — Wed, 14 May 2008 20:07:15 +0000

Hey Andrew,

So… whats the subliminal message on your video between frame 1:50 and 1:51?

By: Nancy Banz

Nancy Banz — Wed, 14 May 2008 17:40:19 +0000

Love this! I agree with another comment…I’d love to get a copy of some of your t-shirts, esp the “dark side”

I’m not sure how you get paid for this information, but whatever it is…it’s not enough. Thanks for the uptick!

By: Jean Welles

Jean Welles — Wed, 14 May 2008 17:24:25 +0000

Andrew,

I enjoy your videos. Here’s a recent story for you. We were looking at putting a new roof on our house. We got three quotes, but the last one was from a man who showed us why we didn’t really need a new roof this year. He suggested waiting a year and looking at the roof again. We saved his number and will call him next year.

On a personal note. I was shopping once in a music store and noticed a gentleman that looked confused. I stopped to help him purchase what I thought were very good instructional books for guitar and told him tips for his learning.

When he later discovered I was a teacher, he ended up taking lessons from me.

Blessings,
Jean

By: Drew Griffin

Drew Griffin — Wed, 14 May 2008 06:08:32 +0000

Andrew,

I cannot begin to tell you how much I look forward to your new episodes. Wait a second, I just did. I also particularly enjoy your wardrobe and the new t-shirts. Where can I get the “Come to the Dark Side, We Have Cookies!” t-shirt? I hope to see your new content soon. As always, Best Regards,

Drew Griffin